portal resources jobs companies r reclaim hosting customer support specialist, part-time

Customer Support Specialist, Part-Time


Initial Training Period

  • Required initial training will take place during your first week before your normal schedule begins. Hours for training will vary from your actual shift schedule.

Available Shift

  • Thursday - Saturday: 2 - 10 PM Eastern. The shift includes a 30-minute break.

About the position:

Reclaim Hosting is a web hosting service focused on educators and educational institutions, seeking a Customer Support Specialist who will be an exceptional addition to our fun and fast-paced organization. This is a part-time position with room to expand your skill sets in cPanel administration, content management software, general customer experience with the possibility of becoming a full-time position for the right person!

The ideal candidate for this position works well independently but is not afraid to ask questions, has critical thinking and troubleshooting abilities, and must have excellent written communication skills. If you are enthusiastic about addressing customer issues and ready to take on new challenges then read on to learn more about this position and Reclaim Hosting.

As a Customer Support Specialist you will:

  • Receive customer support requests and assess issue type and tier assignment
  • Appropriately document information about the problem into a ticket tracking system
  • Assist customers on tier I support tickets within defined SLA timelines
  • Give timely, accurate, and friendly responses to customer inquiries
  • Notify the customer when the incident is resolved or request fulfilled
  • Monitor server activity and report outages as appropriate
  • Maintain the server status page, tweets, and other social media
  • Continually build skill sets in content management software, cPanel, and Reclaim Hosting’s different products and services
  • Assist in compiling and editing manuals or process directions for support tasks
  • Create community knowledge base materials
  • Assist with tasks related to the annual conference


  • Bachelors, technical certification, or equivalent relevant experience supported by resume
  • 2+ years of customer support/service experience
  • 1+ years of experience with cPanel
  • 1+ years of experience with one or more of the following:

- Web Host Manager Complete Solution (WHMCS)

- Web Host Manager(WHM)

- Domain Name System(DNS) troubleshooting

- File transfer via the Internet (FTP)

- Apache

- PHP Hypertext Preprocessor or other scripting languages

  • 1+ years of experience with content management frameworks like WordPress, Drupal, or Omeka
  • US-based applicants only. This position is open to nationwide applicants with a preference for local candidates in the Fredericksburg, Virginia area.

Customer Support/Service

  • A can-do and customer-centered attitude
  • Able to take ownership of issues and ensure timely and thorough resolution of issues
  • Knowledge of customer service principles, techniques, systems, and standards


  • Skilled in the use of personal computers and the internet, including how to search for keywords in knowledge base documentation and general search engines
  • Ability and interest in learning new technology and applications
  • If remote, a reliable high-speed internet connection. A company laptop is provided.


  • Communicate effectively and professionally with customers and team members
  • Good analytical, comprehension, and documentation skills

Working Style

  • Able to work productively alone and within a team
  • Responsive
  • Analytical skills to discern priority levels and flexibility to switch between priorities
  • Not afraid to ask questions and give ideas
  • Strong time-management skills
  • Punctual
  • Good attention to detail

Preferred Qualifications :

  • Knowledge of online help software (we use Zendesk) and G Suite software.


Offering a competitive wage of $17 - $21 per hour, with compensation being dependent on the skills and experience that a candidate brings to the position.

Reclaim Hosting / Rockaway Hosting Overview:

Reclaim Hosting provides educators and institutions with an easy way to offer their students domains and web hosting that they own and control. Our goal is to make the process of offering a flexible web space and domain name for students as easy as possible and giving them the support they need to make it all happen.

Rockaway Hosting is our sister web hosting service focused on providing the perfect venue for a site, whether a small personal blog or a mission-critical business enterprise. Rockaway was born out of the related, but distinct Reclaim Hosting which is focused on supporting faculty and students in higher education and counts over 15,000 customers to date. The increased interest in hosting with us from a broader, non-academic community resulted in Rockaway Hosting.

Job Type: Part-time

Salary: $17.00 to $21.00 /hour


  • relevant: 1 year (Required)
  • content management frameworks (WordPress, Drupal, Omeka): 1 year (Preferred)
  • customer support: 2 years (Required)
  • WHMCS, WHM, DNS, FTP, Apache, or PHP: 1 year (Required)
  • cPanel: 1 year (Required)


  • Fredericksburg, VA 22401 (Preferred)


  • Evening (Required)
  • Mid-Day (Preferred)

Work Location:

  • One location
  • Fully Remote

Communication method(s) used:

  • Email

Other openings you might be interested in

Product Support Specialist (Part-time / Weekends, $15/hr)

Product Support Specialist (Part-time / Weekends, $15/hr)

PRODUCT SUPPORT SPECIALIST (PART-TIME) FreeWill is an award-winning, social-good startup that has raised more than $2 billion for high impact nonprofits since we were founded in 2017. We’ve been featured in the New York Times, Forbes, Oprah’s magazi

this week
Customer Support Lead (Remote) - San Diego

Customer Support Lead (Remote) - San Diego

SuperSummary, a fast-growing digital publisher of literature study guides and other educational content, seeks a Customer Support Lead for a part-time, remote position. Perks include flexible hours and remote work with a team that is passionate about

Customer Support Rep - Remote

Customer Support Rep - Remote

We are looking for a part-time weekend Customer Support Agent to join our team. Pas experience working with software companies (nice to ...

this week
Part-Time Customer Support Rep (US/Canada/Brazil)

Part-Time Customer Support Rep (US/Canada/Brazil)

Headquarters: London URL: https://www.learncube.com/ LearnCube is on a mission to transform live online education across the globe.  Through our award-winning online classroom, we help education entrepreneurs from the individual online tutor to some

this week
Customer Support Specialist

Customer Support Specialist

Description Your mission is to deliver incredible experiences to Riverside users. We are all working remote so you can work from anywhere in the world (US working hours) Riverside is on its path to be the consumer brand for remote content creation

Jr. Customer Support Specialist

Jr. Customer Support Specialist

Who We Are Process Street is the easy, no-code way to help companies build, automate, and track recurring workflows. We are a lean, flexible, 100% distributed team, backed by amazing investors like Accel, Salesforce, and Atlassian. All 40-plus of u

Customer Support Specialist (remote - US east coast hours)

Customer Support Specialist (remote - US east coast hours)

Your mission is to deliver incredible experiences to Riverside users. We are all working remote so you can work from anywhere in the world (US working hours) Riverside is on its path to be the consumer brand for remote content creation in studio qu

Customer Support & QA Engineer

Customer Support & QA Engineer

Customer Support And Quality Assurance Job Description * Don't you want to work with the next Google. Join our core team and become a part of creating something precious. Our goal is to become the first AI company to become public.* * 100% Remote

Solution-Driven Customer Support Specialist

Solution-Driven Customer Support Specialist

Headquarters: London URL: https://ampifire.com WANTED: Highly Motivated And Process-Oriented Customer Support Agent To Help Us & Our Awesome Clients Succeed Even Further   This is a full-time remote position and we're looking for people that can w

this week
More remote jobs

Other jobs at Reclaim Hosting

No jobs in the last 60 days · 1 in total · avg 0.06 jobs/mo · 38 job visits

Customer Support Specialist, Part-Time

Customer Support Specialist, Part-Time

HOURS: _Initial Training Period_ * Required initial training will take place during your first week before your normal schedule begins. Hours for training will vary from your actual shift schedule. _Available Shift_ * Thursday - Saturday: 2 -

18m ago
Reclaim Hosting