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Remote Customer Experience Representative

Our client, a Luxury Consumer Goods brand is looking to hire full-time Remote Customer Experience Representatives to begin mid-October through the end of January-middle of February. This position is temporary to support promotions and sales during the holiday season.

Salary/Hourly Rate

$15/hr (based on experience)

Position Overview

Remote Customer Experience Representatives will be responsible for managing customer calls and inquiries over the phone and email. Candidates absolutely must have open or highly flexible availability and will be required to work through the entirety of the Holiday season. However, Thanksgiving Day, Christmas Day and New Year’s Day will be off! Laptops and headsets will be provided, but candidates will need to obtain an ethernet cord and/or have Hard-Wired internet connectivity.

Responsibilities Of The Remote Customer Experience Representative

  • Provide sales and service support while building engaging relationships with customers
  • Act as a brand ambassador by providing exceptional, luxury customer care and educating customers on products and options
  • Produce sales through engaging, genuine conversations
  • Stay up to date on company campaigns, promotions, products and offerings to better serve callers
  • Solid communication skills- verbal, listening and written
  • Microsoft Office Suite proficiency (Excel, Word and PowerPoint)
  • Proven time management skills and ability to prioritize effectively
  • Availability to work shifts between 7:30am-8:00pm EST (including Saturdays and most holidays)
  • Accessibility to a dedicated, no noise or distractions work space is required in order to maintain a luxury customer experience
  • High School Diploma/GED required
  • Bachelor’s Degree or higher education is a plus

  • Atrium Care Package available upon eligibility

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