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Customer Service Specialist - Remote | Wfh

We are seeking a dedicated Customer Service Specialist to join our team. In this role, you will be responsible for delivering exceptional customer service to both our internal and external customers. You'll handle inbound and outbound calls, as well as customer interactions within the Servicing Department. Your responsibilities will also include providing top-notch customer service, conducting research on customer inquiries, and managing payments for mortgage accounts. This position may involve various tasks from different areas within the Servicing Department. It's important to note that this position is 100% remote, with the option to work from our Chesterfield, MO office. The work schedule is Monday to Friday, from 8 am to 5 pm CST.


Cultivate positive relationships with multiple lenders and support staff.

Be the initial point of contact, responsible for addressing and resolving inbound calls from mortgage customers, loan officers, or other departments.

Initiate outbound collection calls and/or generate correspondence for agency-specific loans such as FNMA, FHLMC, FHA, VA, and USDA.

Process loan payments.

Conduct mortgage verifications.

Organize and file all received documents.

Provide assistance with annual escrow analysis and year-end statements.

Offer support to other areas and contribute to special projects as required.

Qualifications & Skills

To excel in this role, the ideal candidate will:

Exhibit a strong work ethic, reliability, and a team-oriented approach, while maintaining a positive attitude.

Have 1-2 Years Of Customer Service Experience (required).

Preferably possess 1-2 years of experience in mortgage customer service and/or the mortgage industry.

Have a combination of education, experience, and training that equips them with the necessary knowledge, skills, and abilities.

Communication/Language Skills

Proficiency in English is essential, and proficiency in Spanish or other languages is a plus.

Ability to understand and communicate effectively by speaking, reading, and writing in English.

Capability to read and comprehend simple instructions, short correspondence, and memos.

Competence in writing simple correspondence.

Effective presentation of information in one-on-one and small group situations with customers, coworkers, peers, and other employees within the organization.

Proficient communication through email, requiring good typing, spelling, and written communication skills.

Employment Type: Full-Time

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