Program Data Systems Manager 🔥
At Thrive Scholars, our goal is to see talented BIPOC students from economically disadvantaged communities develop economic mobility and financial security, and become the diverse corporate, civic, and academic leaders our country so desperately needs.
Our comprehensive, data-driven, high-touch program model focuses on the key inflection points that can be the difference between graduating from any college, and graduating from a top college with the grades, degree, career skills, and network needed to thrive in a career that positions students for economic mobility. Over our six-year program, Scholars benefit from admissions and intensive academic preparation before college and a comprehensive set of academic, personal, social-emotional, financial, and career supports throughout college.
Six years ago, we were an organization with 8 staff members serving cohorts of 100 new students a year on a $2M budget. Today we have over 70 staff members serving cohorts of 300 new students a year on a $20M budget. We recently adopted a strategic plan that will see us with a staff of over 100 serving cohorts of 2,000 new students a year on a $40 million dollar budget within the next 5 years.
As our Program Data Systems Manager, you will serve as an integral member of our operations and data systems team, focused on improving and optimizing our organizational data system usage. This role is a key liaison and cross-team collaborator, making connections between the Operations Team and the Program teams!
The Program Data Systems Manager will be heavily involved in the management and utilization of our Salesforce platform, and an ideal candidate will have prior experience using Salesforce or a similar platform. You will have the ability to continue to develop strong Salesforce admin skills in this role.
You will be successful in the position if you are a systems thinker, are eager about process development and improvement, and are excited to develop solutions.
This position reports to the Senior Director of Business Intelligence, and can be based anywhere in the US with a strong preference for Boston.
Business & Operations Process Support (30%)
- Partner with the Senior Director of Business Intelligence to identify and implement business process improvements focused on Program work
- Provide innovative solutions to business issues through technology (using Salesforce, FormAssembly and other tools)
- Provide training and support to staff on using our tools and systems
Program Data Operations / Student Application Database (60%)
- Support the use of data systems, including FormAssembly and Salesforce, to collect and manage student information
- Manage our Scholar goal and action item system built on Nonprofit Cloud Case Management
- Support administration of the organization’s student data submission including troubleshooting end-user support and ensuring a seamless experience
- Support program staff in pulling reports and lists from Salesforce for key events and targeted campaigns
- Support our launch of the Scholar Portal platform, based on Salesforce Experience Cloud
Organizational Initiatives and Cross-Team Collaboration (10%)
- Support cross-departmental and organization-wide events and initiatives, including Thrive’s Career Conference, Thrive Together in-person gatherings, and Summer Academy.
- Collaborate with colleagues on the Operations team and across departments to roll-out major organizational initiatives
QUALIFICATIONS & MINDSET
There are innumerable ways to learn, grow and excel professionally. We respect this when we review applications and take a broad look at the experience of each applicant. We want to get to know you and the unique strengths you will bring to the work. This said, we are most likely to be interested in your candidacy if you can demonstrate the majority of the qualifications and experiences listed below:
- 2+ years of professional experience in nonprofit data administration
- Experience working with the Salesforce.com platform or equivalent platforms
- Ability to quickly grasp conceptual plans and implement them in a timely manner with close attention to detail and accuracy
- Excellent written and verbal communications skills, and the ability to synthesize complex information
- Exceptional interpersonal and customer service skills, with the ability to develop productive working relationships across a wide variety of individuals and groups virtually and in person
- Highly organized and able to track and manage multiple projects simultaneously, including the ability to prioritize work projects and meet deadlines
- Commitment to Thrive Scholars’s mission and a deep interest in working with economically disadvantaged, BIPOC students
- Ability to excel and learn in our fast-paced, entrepreneurial environment while bringing an enthusiastic, collaborative approach to your work
Along with the specific qualifications and experiences noted above, the ideal candidate for this position will be expected to demonstrate the following competencies:
- Commitment to Results: Takes action to produce high-quality work with measurable results in service of Thrive’s mission and Scholars.
- Strategic Collaboration: Understands how and when to work with others to drive strong results. Able to balance attention to both results and relationships.
- Learning Agility: Effectively adapts own approach in response to new information and/or situational changes.
- Fostering Thrive Community: Contributes to a work environment that embraces organizational values and works effectively across identities.
- Project Management: Effectively and consistently manages tasks and processes to on-time completion of clear and predetermined outcomes.
COMPENSATION & BENEFITS
Thrive Scholars offers a robust compensation and benefits package including health and dental insurance, three weeks of paid vacation, professional development funding, and access to a retirement plan. This is a full-time exempt position.
Starting salary range: $63,000 - $70,000.
COVID-19 Vaccine Requirement
Thrive has a COVID-19 vaccine mandate for all employees, including remote staff. Individuals selected for job opportunities must be fully vaccinated and up to date, per, and will be required to provide proof of vaccination status in advance of your hire date.
If you are unable to be vaccinated for medical reasons or sincerely-held religious beliefs, Thrive will consider requests for reasonable accommodations consistent with our policy. Accommodation requests cannot be guaranteed, Thrive will consider requests where we are able to provide such accommodations without undue hardship to the organization pursuant to applicable law. Any such accommodation must be approved in advance of signing an offer letter.
Thrive Scholars provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment based on race, color, religion, gender, gender identity, national origin, sexual orientation, age, disability, or veteran status. Knowing its importance to the success of our work, Thrive Scholars is committed to diversity, equity, and inclusion, and we aspire to build a diverse staff team and community. We strongly encourage people of all backgrounds to apply.
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