Saas Revenue Operations Manager 🔥
🇨🇦 This position is 100% remote and only eligible for those who are authorized to work in Canada.
Key Responsibilities
- Collaborate closely with the Customer Success, Sales, and Marketing departments to deliver scalable solutions that drive daily operations
- Act as the subject matter expert on inbound and outbound routing, scoring, nurturing, and customer health
- Leverage in-depth analytics tools to prepare accurate and timely reporting on campaign effectiveness
- Make recommendations to improve the efficiency and effectiveness of marketing and customer success programs to increase ROI and team efficiency
- Share ownership of the MarTech, SalesTech, and CS tech stack, including the integration, setup, and maintenance as a power user
- Advise on and help with the acquisition of Sales, Marketing, and Customer Success technology to help us meet our growth goals
- Responsible for data management, data analysis, and workflows
- Constantly test, iterate, optimize, and make decisions based on data
Job Benefits
- Profit-sharing, distributed quarterly
- Frequent promotions
- 4 weeks vacation and paid sick days
- Monthly Happy Hour
- Extended health benefits
- Continued education allowance
- Annual fitness allowance
- Work from anywhere in the world
- Join an extremely successful bootstrapped, product-focused, & customer-oriented team
Job requirements
- 5+ years of HubSpot CRM expertise including workflows, deal cycle management, customer journey management, reporting, and dashboards
- Experience with HubSpot-centric setup, integration, and management of Customer Success, ABM, Marketing, and Sales technology stacks, including the use of ZoomInfo, Outreach, SalesLoft, Vidyard, Gong, HotJar, Intercom, and similar
- HubSpot operations experience spanning tech-touch to high-touch engagement models
- Proficiency in Google Analytics and data analysis
- 2+ years' experience with Segment, Google Tag Manager, and similar
- Experience with AB testing
- Strong self-starter, possessing the drive and determination to succeed and is comfortable working independently, as well as able to pivot and problem solve
- Passionate about data-driven customer success and marketing technology and innovation
- Proven success collaborating with Product, Engineering, Sales, Customer Success, Customer Support, and Marketing teams and driving alignment in a matrixed environment
- A solid understanding of data-driven SaaS operations that guide tech-touch, low-touch, and high-touch engagements with leads, trials, and customers
Good to Have
- BigQuery, Metabase experience
- SQL knowledge
- Experience with Demand Side Platforms (DSP), Programmatic Display Marketing, Content Management Systems (CMS), Data Management Platforms (DMP)
- A background in customer success, sales, computer science, behavioral science, or programming
- Experience managing a Customer Success Operations team, Sales Operations team, or Marketing Operations team
- Experience working within a RevOps team
To apply: https://weworkremotely.com/remote-jobs/agencyanalytics-saas-revenue-operations-manager [1]