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Customer Service Rep Wfh


Description

Introduction

This is a Work From Home Position

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Customer Service Rep WFH with Work from Home you can be a part of an organization that is devoted to giving back!

Benefits

Work from Home, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  • Fertility and family building benefits through Progyny
  • Free counseling services and resources for emotional, physical and financial wellbeing
  • Family support, including adoption assistance, child and elder care resources and consumer discounts
  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  • Employee Stock Purchase Plan
  • Retirement readiness and rollover services and preferred banking partnerships
  • Education assistance (tuition, student loan, certification support, dependent scholarships)
  • Colleague recognition program
  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)


Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.


Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the Work from Home family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Customer Service Rep WFH to help us reach our goals. Unlock your potential!

A Customer Service Representative is responsible for answering incoming calls from patients and medical staff and placing outbound calls. The CSR will obtain meal orders by assisting the patient in their meal selections, according to their prescribed diet, in a prompt and courteous manner and enter them in the Food Service application. Manage daily operations including but not limited to: Meditech EHR, Food Service application, call center equipment, virtual phone and other programs. Our Department hours of operation are 7 am to 7 pm, 7 days a week. There are 6 Department recognized Holidays and CSRs are required to work 4 of those days based on staffing.

What You Will Do In This Role

  • Adherence of Standards of Operation.
  • Obtain meal orders from pediatric, adolescent, adult patients and visitors in an efficient and timely manner
  • Accurately receives and processes incoming diet and formula orders
  • Enters all orders into the Food Service Computer System for menu and formula processing
  • Accurately process credit card payments for guest trays using online system
  • Follow established safety, HACCP, and infection control policies and procedures
  • Communicate with members of the healthcare team, including nurses, dietitians, and physicians
  • Train new CSRs
  • Perform other duties as assigned
What qualifications you will need:
  • This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved).

  • Minimumof 2 years customer service experience in high volume call center, hotel, concierge or guest service required
  • Prior Food Service or Prior Customer Service Experience preferred

Medical City Plano opened in 1975 and provides Plano and Collin County with advanced health care. Medical City Plano is a 600+ bed acute care hospital. We have more than 2,000 employees and over 1,400 physicians on staff. Our main campus in Plano has a cancer treatment center and cardiovascular programs. We have The Bariatric Surgery Institute, a Wound Care Center and inpatient rehabilitation. We also offer complete women's and children's services. This includes a high-risk antepartum unit and a Level 3 neonatal intensive-care unit. We were the first hospital in Dallas, Collin or Denton counties to be named a Comprehensive Stroke Center by the Texas Department of State Health Services. Medical City Plano was the first Level I Trauma Center in Collin County and The Burn & Reconstructive Center of Texas was the first burn center in Collin County. As a part of the Medical City network of hospitals and specialists, patients are ensured access to leading medical experts and advanced healthcare innovations.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Be a part of an organization that invests in you! We are reviewing applications for our Customer Service Rep WFH opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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