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Dispatch Services Rep / Customer Service


Kennedy Plumbing Services of Florence, KY is on the hunt for a full-time Dispatch Services Rep / Customer Service (CSR) to tend to our dispatching and customer service needs. Are you an experienced and outgoing customer care professional with a can-do attitude who is looking for a career and not just a job? Would you like the ability to work remotely? Would you like to work for an established but growing local company in an essential industry? If so, keep reading!

This dynamic position starts at a competitive wage of $14-$16/hour, based on experience, and you will enjoy the flexibility of working from home. If this sounds like the right opportunity for you to make an impact with your exceptional customer relations skills, apply today!


ABOUT KENNEDY PLUMBING SERVICES

When our clients are in need of a plumbing company with plenty of experience, they call us. We provide a range of good quality services at affordable prices in Florence, KY and nearby areas. Our residential customers appreciate the work we do because we are qualified to handle tough jobs.

We are proud of our success and reputation. We know we wouldn't be where we are at without the effort and dedication of our team. Which is why we offer top pay, a team-player environment, and supportive work culture.


A DAY IN THE LIFE OF A DISPATCH SERVICES REP / CUSTOMER SERVICE (CSR)

In this work-from-home Dispatch Services Rep/CSR position, you focus your time each day on providing the best there is to offer in customer care, while coordinating efficient schedules for our plumbing technicians. Through phone calls, you inform clients of arrival times or any potential delays. You happily adjust for any rescheduling needs. As an efficient dispatcher, you organize the days and weeks ahead in order to not fall behind schedule. Your demeanor is friendly and capable as you converse with clients and dispatch calls to technicians.

You recognize that your job is not so much about "what" you do, but rather "how" you are doing it. Therefore, you make a point to ensure that every customer feels listened and attended to, and satisfied with the care and services they are receiving. Your friendly and personable demeanor makes our clients happy to do business with us. You are a people person who is also good at establishing procedures and processes to keep everything flowing and organized! You conclude each day knowing you played a vital role in our company's success!


QUALIFICATIONS

  • Completed high school education or equivalent
  • Customer service/dispatching experience of 2 or more years
  • Can accurately use computers and technology
  • Maintains proper phone etiquette
  • Pass a background check
  • This is a remote position, but we do require that you live in the Florence area

Familiarity with the plumbing trade would be great! However, we are happy to train the right person for the job! Are you organized? Do you prioritize your tasks effectively? Are you professional and dependable? Are you a customer service superstar? Are you a great communicator, both verbally and written? Are you detail-oriented and thrive in a fast-paced environment? Apply now!


WORK SCHEDULE

As a Dispatch Services Rep / Customer Service (CSR), you will enjoy the freedom and flexibility of working from home during our normal business hours.


ARE YOU READY TO JOIN OUR TEAM?

If you feel you'd be perfect for this position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Location: 41042

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