portal resources jobs companies s safelite group social media customer care advocate - social media

Social Media Customer Care Advocate - Social Media 🔥

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
The Social Media Customer Care Advocate will leverage social media to directly engage with customers to promote and inspire confidence in our Company's products & warranties. The Social Media Customer Care Advocate is a passionate individual fluent in social media platforms and someone who values a collaborative environment. This position will partner with the social media specialist to ensure that all social media replies are fully aligned with the approved responses.

What You’ll Get

  • Competitive weekly pay and bonus opportunities.
  • A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
  • Up to $5,250 annually in tuition reimbursement.
  • Paid training and all the tools and resources you'll need to be successful.
  • View all our health, wealth and life offerings at www.safelitebenefits.com.

What You’ll Do*

  • Manage presence in social networking and review sites, including but not limited to Facebook, Twitter, Pinterest, Google, Yelp, Instagram and Safelite.com
  • Respond to postings and tweets, by applying creative problem solving techniques and sound judgment when responding to customer questions and/or concerns (warranties, missed appointments, reschedules) and serve as a balanced advocate for both the customer and Safelite Group®
  • Oversee online responses to contests, product giveaways and sweepstakes that are included in social media platforms
  • Keep abreast of latest development of key social media tools, best practices and emerging trends and create, contribute and help to maintain the monthly EST social media content calendar
  • Keep a consistent system of measurement by coding posts per set social media and CST guidelines and work closely with internal departments and field partners to resolve customer service issues
  • Other duties as assigned

What You’ll Need*

  • Age: Must be 16+ years of age.
  • High school diploma or equivalent (or actively enrolled).
  • Prior experience in a call center/contact center/customer service preferred.
  • Ability to operate a computer and telephone systems while seated for extended periods of time.
  • Strong communication skills, comfortable speaking with a pleasant voice, retaining composure, and building rapport among peers, stores and customers.


  • *

Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.

  • Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.*
  • -*


Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Ability to commute/relocate:

  • Columbus, OH: Reliably commute or planning to relocate before starting work (Required)


  • Customere Service: 1 year (Preferred)

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