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Senior Ux Designer


About Us

OvationCXM, a dba under Boomtown Network Inc., is the Customer Experience Management company helping businesses and their partner ecosystems deliver exceptional customer experiences with complete visibility and precise control so they can own the journey, guide the experience and unleash the benefits. The OvationCXM Platform (“CXMEngine”) includes pre-built CRM connectors, customer journey orchestration and automation tools, ecosystem aggregation, as well as knowledge delivery and integrated communication solutions in one seamless platform. Customer experience professionals choose OvationCXM because the CXM technology delivers simplicity at a massive scale, streamlining CXM efforts at every customer touchpoint.

We are the emerging market leader in the Customer Experience Management space. As we scale, we are continually looking to bring on new talented and passionate team members who can help us in our bold objective of digitally transforming the Customer Experience from end-to-end. If you’re passionate about working at a dynamic organization that is committed to facing the challenges of the day, this is the place for you. We are seeking candidates who want to be at the forefront of powering entire ecosystems of businesses to work together in ways that had previously been impossible. Sound good? We’d love to hear from you.


About the Role

We’re looking for a talented UX designer to help us elevate our user experience at Boomtown. You should have a firm grasp of fundamental UX design disciplines and a love for product aesthetics.

You will work closely with our largest enterprise customers and prospects to understand their pains and desires and use that information to collaborate with cross functional teams to take products from ideas to production.

Boomtown is a remote-first company with small office hubs in San Francisco California and Tempe Arizona. Our Product and Design teams are currently based in the San Francisco Bay Area but you can be based anywhere in the US. We stay home to get work done and come together to collaborate, solve hard problems, and celebrate.


A Bit About You

You are a strategic problem solver, and you thrive in identifying and refining problems. You enjoy being a fast-moving generalist and are excited about the possibility of bringing simple and elegant solutions to the complex world of enterprise B2B software.

You enjoy working across all stages of product development, from early wireframes to final visual designs and you obsess over the details along the journey. You work well with teams and enjoy the cross-team collaboration.


Responsibilities

  • Design a superior customer experience
  • Define and achieve holistic product objectives
  • Own the end-to-end designs for your development teams, from wireframes to final visual design
  • Design prototypes to test multiple ideas quickly and validate product directions
  • Work closely with our customers to gather feedback, understand their problems, and share the findings with the product and development teams
  • Collaborate with the product and development teams to design, execute, and launch new products and features


Skills & Experience

  • 4+ years of experience as a Product Designer, UX Designer, or similar role designing B2B SaaS web apps
  • Demonstrated mastery of UI/UX principles, best practices, and common design tools
  • Strong communication skills verbally and in writing and comfortable presenting to internal and external stakeholders
  • Excellent problem-solving skills and ability to take constructive feedback to improve quality
  • Expertise with Figma is a plus
  • Provide a portfolio that demonstrates strong visual design and outlines your design process from beginning to end


If you’re excited about redefining how B2B companies deliver exceptional customer and product experiences, come join us and help shape the future of our company. Boomtown is a close group that values hard work, dedication, learning, and creativity. We offer equity participation in an early-stage, high growth technology company, competitive health/dental/vision benefits, unlimited PTO, and cash & stock bonuses for excellent performance.

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