portal resources jobs companies h henry ford health system patient services specialist i full time call center work from home

Patient Services Specialist I Full Time Call Center Work From Home


This is a call center position in the Customer Service and Billing Department. The position is responsible for, but not limited to:

  • Helping patients understand their balances
  • Verifying and adding insurance
  • Assisting in collecting payments, and establishing payment arrangements
  • Investigating patient balances, and engaging other Revenue Cycle areas as needed
  • Meeting quality and performance standards

EDUCATION/EXPERIENCE REQUIRED:

  • High school diploma or G.E.D. equivalent. Associate's degree in Business Administration, Accounting, or related fields preferred.
  • Experience in customer service or healthcare-related field.
  • Three to five years prior experience in a healthcare revenue cycle position or in customer service role preferred.
  • Bilingual preferred.
  • Ability to communicate effectively with patients, colleagues, supervisor, and manager.
  • Ability to work independently.

Overview

Under the leadership of President and CEO Wright L. Lassiter, III, Henry Ford Health is a

$6 billion integrated health system comprised of six hospitals, a health plan, and 250+ sites

including medical centers, walk-in and urgent care clinics, pharmacy, eye care facilities and

other healthcare retail. Established in 1915 by auto industry pioneer Henry Ford, the health system

now has 32,000 employees and remains home to the 1,900-member Henry Ford Medical Group, one

of the nation’s oldest physician groups. An additional 2,200 physicians are also affiliated with the

health system through the Henry Ford Physician Network. Henry Ford is also one of the region’s

major academic medical centers, receiving between $90-$100 million in annual research funding and

remaining Michigan’s fourth largest NIH-funded institution. Also an active participant in medical

education and training, the health system has trained nearly 40% of physicians currently practicing

in the state and also provides education and training for other health professionals including nurses,

pharmacists, radiology and respiratory technicians. visit HenryFord.com.

Benefits

Whether it's offering a new medical option, helping you make healthier lifestyle choices or

making the employee enrollment selection experience easier, it's all about choice. Henry

Ford Health has a new approach for its employee benefits program - My Choice

Rewards. My Choice Rewards is a program as diverse as the people it serves. There are

dozens of options for all of our employees including compensation, benefits, work/life balance

and learning - options that enhance your career and add value to your personal life. As an

employee you are provided access to Retirement Programs, an Employee Assistance Program

(Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.