It Technical Support Engineer
- Provide customer support and technical issues resolution via phone, e-mail, web
- Troubleshooting to isolate and diagnose network problems by using IT and networking knowledge
- Act as a trusted advisor for our customers and ensure their satisfaction.
- Respond in a timely manner (within documented SLA) to support customer issues and inquiries
- Resolve problems independently, escalate when necessary and collaborate with other stakeholders in the company to provide the best solution
- Expert level knowledge and hands-on experience with Layer 2/Layer 3 Switching/Routing, TCP/IP, VPN/VLAN
- 2+ years of experience in product support / professional services for an international hi-tech company
- Experience with unifi prodact.
- Customer oriented and excellent customer service skills
- Independent, initiator and a team player
- Advanced analytical thinking and problem-solving skills
- Some travel and Remote work involved
- Technical Bachelor’s degree
- Project management experience- advantage