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Customer Success Specialist 🔥


Company Description


Take a seat on the Xplor rocketship and join us as a Customer Success Specialist in the United States to help people succeed across the world.

From dropping your kids off at childcare, getting something at home repaired, going to the gym or a fitness studio, to picking up your dry cleaning — our software, payments, and commerce-enabling solutions help everyday life businesses to overcome obstacles and form great relationships with their customers.


Job Description


You’ll join Xplor Field Services - the team that develops business management software for the Field Service Industry. We offer business owners an all-in-one software system, which handles scheduling, invoicing, and customer service responsibilities. Our software helps thousands of contractors and field service entrepreneurs build highly profitable businesses – with less stress, and better control over their growth.

ROLE

This is the perfect opportunity for individuals to get a foot in the door and accelerate their career at a rapidly growing SaaS company. You should be passionate about engaging customers and expanding their use cases. You have impeccable relational skills and have the customers best interests in mind.

  • Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction
  • Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services
  • Develop, prepare, and nurture customers for advocacy
  • Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
  • Work to identify and/or develop upsell opportunities
  • Advocate customer needs/issues cross-departmentally

Qualifications
  • Impeccable written and verbal communication skills
  • Detail and process oriented and analytical
  • Strong team player but still a self-starter
  • Thrives in a multi-tasking environment and can adjust priorities on-the-fly.
  • Hungry and eager to make an impact
  • Prior experience in Customer Success, Account Management or equivalent history of increasing customer satisfaction, adoption, and retention is a plus
  • Proficient in Office software
  • You’re driven: No one needs to push you to excel; it’s just who you are
  • Eager to learn, adapt and perfect your work; you seek out help and put it to good use
  • You want to help and serve our customers: They win, so you win
  • Experience with Salesforce and Zendesk a plus

Additional Information


What does it mean to work for Xplor?
Our four core values - Make life simple, build for people, move with purpose and create lasting communities - are key to who we are and guide us from how we hire to how we recognize our team members. Some of the perks of working with us:

  • Unparalleled opportunities to learn and accelerated career development
  • A collaborative, team environment with people who truly love what they do
  • Unlimited paid time off plus 3 day paid volunteer days per year
  • 12 weeks Gender Neutral Paid Parental Leave
  • Unlimited access to Udemy for Business, 10% of your time devoted to growing you and your career, and further support to help you grow
  • Educational reimbursement
  • Access to mental health support

Our hub locations provide:

  • Engagement activities such as field days, monthly company lunches, quarterly events, and department outings
  • Regularly sanitized environment with protective equipment
  • Dog Days
  • Catered lunches plus free snacks and drinks
  • Ping pong, foosball, basketball and other onsite games

More about us
We’ve recently expanded our reach by merging the two software and payments powerhouses TSG and Clearent. The resulting company is Xplor Technologies serving over 82,000 businesses that processed over $27 billion in payments, operating across 158 countries in 2020. Xplor is headquartered in the United States in Atlanta, GA, with operations across North America, Australasia, Europe, and the United Kingdom. We now have over 2,000 Xplorers, working across five “everyday life” verticals: Education, Health and Fitness, Boutique Wellness, Field Services and Personal Services.

All your information will be kept confidential according to EEO guidelines.

Sheryl Sandberg once said, “If you're offered a seat on a rocket ship, don't ask what seat! Just get on.” We couldn't agree more. So, are you ready to get on board?

To learn more about us and our products, please visit www.xplortechnologies.com/us/careers.

Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community.

All Information will be kept confidential according to EEO guidelines.

We promote flexible working wherever we can, so whether you prefer to be fully remote or in an office, the choice can be yours.

We’re committed to replying to each application and look forward to getting in touch with you soon.

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