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Remote Customer Service Representative Intermittent/temporary - 20034673 🔥


Primary Location: United States of America-OHIO-Mahoning County-Youngstown Work Locations: JFS Youngstown Processing 2026 South Avenue Youngstown 44502 Organization: Job & Family Services Classified Indicator: Unclassified Schedule: Full-time Compensation: $21.38 per hour Unposting Date: Jul 2, 2022, 10:59:00 PM Job Function: Customer Service
Agency Contact Name: ODJFS Workforce Administration Team Agency Contact Information: Email: HR_Support_Center@jfs.ohio.gov

REMOTE Customer Service Representative Intermittent/Temporary (Bilingual) - 20034673

(220005HX) Job Duties

The Ohio Department of Job and Family Services (ODJFS) is a $3.5 billion agency with approximately 2,500 employees. ODJFS develops and supervises the state's public assistance, workforce development, unemployment insurance, child and adult protective services, adoption, childcare, and child support programs. ODJFS' mission is to improve the well-being of Ohio's workforce and families by promoting economic self-sufficiency and ensuring the safety of Ohio's most vulnerable citizens.

At ODJFS, we offer our employees a rewarding work experience in public service helping Ohioans achieve a sustainable lifestyle that includes generous benefit options and a flexible work life balance making our agency a great place to work!

  • Low-cost health care benefits with FREE dental and vision
  • Guaranteed 11 paid holidays each year
  • Significant employer paid OPERS contributions
  • Employee tuition reimbursement programs
  • Wellness incentives for healthcare participants
  • And much more!

To learn more about ODJFS, please visit our website at www.jfs.ohio.gov, find us on LinkedIn and follow us on Facebook.

This position is held within the Office of Workforce Development (OWD) at ODJFS. Learn more about the office by visiting Job and Family Services – Office of Workforce Development website.

NOTICE: Current employees of ODJFS in the OCSEA/AFSCME union have selection rights before all other applicants. Applications from all other candidates will only be considered if an internal OCSEA/AFSCME applicant is not selected for this position.

What You'll Do:

Reads, writes and speaks Spanish fluently in order to perform the following duties: Under general supervision, performs one or more of the following duties at an OhioMeansJobs (OMJ) Center as a representative of the Ohio Department of Job and Family Services (ODJFS): Services employer needs in the agricultural and non-agricultural industry (e.g., using personal computer selects and refers applicants for employment opportunities; refers job seekers to prospective employers); initiates employer contact via outreach, telephone and/or electronic mail; enters job orders using OhioMeansJobs.com, matches employer openings to job seekers based on need and skill requirements; tracks and enters appropriate placement information into Ohio Workforce Case Management System [OWCMS]; records and maintains on-going account of service activities provided to employers on the appropriate screens in OWCMS; assists employers to understand intent and scope of Office of Workforce Development (OWD) programs and services provided to employers (e.g., Work Opportunity Tax Credit [WOTC]; Apprenticeship; Foreign Labor Certification [FLC]); facilitates employers’ ability to identify employment needs and staffing patterns; facilitates employers’ understanding on OMJ Center services; provides technical assistance to employers regarding Labor Market Information and employment practices.

Delivers Migrant and Seasonal Farm Worker (MSFW) program services refers applicants to support services (e.g., Workforce Innovation and Opportunity Act [WIOA] programs; MSFW community partner organizations); assist job seekers in registration and development of time permanent employment opportunities); informs job seekers on labor market information and how to access employment opportunities using OhioMeansJobs.com and explore both agricultural and nonagriculture opportunities; contacts job seekers via outreach, telephone and/or electronic mail, records and maintains on-going account of service activities provided to job seeker on appropriate screens in OWCMS.

Performs other related duties as assigned (e.g., directs customers to OhioMeansJobs.com and other MSFW services; participates as a partner in cross-training other partner agencies on ODJFS services and programs; generates reports manually and/or operates personal computer to generate reports as required by supervisor; participates in staff meetings, conferences and seminars; maintains records, logs and files).


Qualifications


The following are the position specific & minimum qualifications for this position. For further consideration, applicants must clearly identify how qualifications are met within the education and/or experience sections of the applications. The ideal candidate, at minimum, must have the following:

Position Specific Minimum Qualification (PSMQ):

  • Fluent in written and spoken Spanish.

Minimum Qualifications (MQs):

  • Ability to add, subtract, multiply & divide, calculate fractions, decimals & percentages, & read, speak & write common English vocabulary.
  • 12 mos. trg. or 12 mos. exp. in office practices & procedures.
  • 3 mos. trg. or 3 mos. exp. in interviewing or questioning customers to solicit pertinent nformation in order to provide certain services.
  • 3 mos. trg. or 3 mos. exp. in public relations/customer service; demonstrate skill to type data accurately using personal computer keyboard with typing speed of 25 net words per minute.
  • Demonstrate proficiency in using personal computer with windows application of 3.1 or equivalent.
  • Must provide own transportation.

In addition to preceding, applicants for positions in telephone registration centers must demonstrate ability to respond effectively to continuous succession of timed telephone calls to gather information while simultaneously entering data into computer system using personal computer keyboard with windows application of 3.1 or equivalent.

OR

Equivalent of Minimum Class Qualifications for Employment noted above.


Knowledge of federal and state laws and departmental policies and procedures governing employment services; *office practices and procedures; public relations/customer service*; interviewing; basic English vocabulary; *vocational appraisal techniques; read, write and speak Spanish fluently.

Skill in operation of personal computer with applicable software applications (e.g., Word, Excel, PowerPoint, Outlook)*

Ability to define problems, collect data, establish facts and draw conclusions; maintain accurate records; originate routine business letters reflecting standard procedures; gather, collect and classify information about data, people or things; read, write and speak Spanish fluently.

(*) Developed after employment.


Unless required by legislation or union contract, starting salary will be the minimum salary of the pay range (step 1, currently $21.38 per hour) associated with this position.

All answers to the supplemental questions must be supported by the work experience/education provided on your civil service application.

Unless the posting requires, please do not include attachments, as attachments will not be considered as part of your application.

TRAVEL REQUIRED, AS NEEDED. MUST PROVIDE OWN TRANSPORTATION OR, IN ODER TO OPERATE A STATE VEHICLE, YOU MUST HAVE A VALID DRIVERS LICENSE.


Background Check Information


The final candidate selected for the position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant’s prior criminal convictions will be made before excluding an applicant from consideration.


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