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Member/customer Service Support Specialist / Customer Service 🔥

Come join Members Cooperative Credit Union as a Member Service Support Specialist 1! #Remote

Applicants seeking remote work must live in Minnesota, Wisconsin, Illinois, or Indiana

100% Remote - M-F 8a-5:30p, Sat 8:30a-12p

The Member Service Support Specialist 1 is responsible for assisting the credit union in living out our vision of delivering an experience that is simple, fun, and more rewarding for everyone. To achieve this goal the employee must provide outstanding member/customer service and a key component of this service is to identify the needs of our members and recommend an appropriate credit union solution. In addition, this position is responsible for answering incoming calls, evaluating, and executing financial transactions in an accurate manner while maintaining and growing positive member relationships.

The ideal candidate will be able to:

  • Providing excellent service to members and non-members via inbound phone calls, emails, chats, online banking messages, and video chats
  • Assisting members with various financial items, including online banking, suspicious account activity, debit card PIN resets, fee reversal requests, and making a payment
  • Assisting members and non-members with understanding the various products and services offered by the credit union (i.e., savings, checking, personal loan, auto loan, online banking)
  • Communicating with internal stakeholders (e.g., Operations, Fraud) regarding member transactions, reporting fraud, and other issues
  • Other duties as assigned
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Tuition reimbursement
  • Vision insurance
  • Monday to Friday
  • Weekend availability
  • High school or equivalent (Required)
  • Customer service: 1 year (Required)

Work Location: One location

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