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Devops Engineer/sr. Devops Engineer 🔥

Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise.
At Uniphore, we believe companies that best understand and act on those conversations will win. We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation, and RPA (Robotic Process Automation) with a business user-friendly-UX (User Experience) in a single integrated platform to transform and democratize customer experiences across industries.
We are currently building out the global Cloud Operations team from grounds-up and are seeking a highly skilled, passionate and self-motivated DevOps Engineer/Sr. DevOps Engineer to join us to make a significant impact by automating buildouts of Uniphore’s AWS public cloud instances. The ideal candidate for this role will have a deep understanding of operating public clouds, including security, availability, scalability and cost management.

Key Responsibilities:

  • Automate infrastructure buildout including tools for monitoring, security and cost management
  • Automate software deployments & upgrades (in collaboration with engineering teams)
  • Build and operate AWS (and other public cloud) environments
  • Perform instance provisioning activities
  • Document the buildout process and train cloud engineers
  • Monitor the cloud environments and provide alert response and incident handling
  • 5+ years of hands-on Linux/Unix/Windows System Administration including OS installation/ hardening/patching, networking, firewalls, load balancers, SSH, mail and DNS
  • 3+ years in technical operations teams (Cloud Ops, DevOps, SRE, Cloud/Systems Engineering) deploying and supporting secure and highly available SaaS/production platforms
  • Hands-on solid experience with Terraform and Ansible automation
  • Experience with building CI/CD pipelines is highly desired
  • Strong understanding of SDLC
  • Experience working with Docker & Kubernetes preferred
  • Comfortable with scripting languages such as bash, python and/or ruby
  • Strong aptitude for learning new technologies and utilizing them to optimize delivery timelines
  • Great communication and collaboration skills
  • B.S. in Computer Science or equivalent experience
  • AWS Cloud Practitioner and/or Developer Associate certification
  • AWS DevOps Engineer Professional certification
  • Hands-on experience with AWS CLIs, AWS APIs
  • Experience deploying/configuring monitoring tools Datadog, Prometheus & Grafana
  • Database (MongoDB, Postgres, Redis) Administration experience
  • Experience operating other public cloud providers such as Azure and GCP
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore delivers business value using Conversational Automation, please visit www.uniphore.com [1]

  1. http://www.uniphore.com/

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