B2c Consultative Sales Specialists 🔥
B2C Consultative Sales Specialists (Puppy Expert)
**Experience within the canine industry required**
Bilingual in English and/or Spanish is a plus
Summary:
At PuppySpot, our mission is to be the most trusted name in dogs. We do this by placing happy, healthy puppies from vetted, responsible breeders into loving homes. We are a high-growth e-commerce marketplace that connects screened and vetted breeders with consumers looking to bring a puppy into their homes. With our No Puppy Mill Promise at the core of everything we do, our proprietary screening and compliance program rigorously screens breeders for standards that go significantly above and beyond federal and state regulations. PuppySpot’s enhanced screening process is the strictest in the country, includes site inspections, and has more than 100 points of emphasis for every puppy and its parents. Less than 10 percent of the breeders who enter the review process are accepted into our network, and those who aren’t accepted are told what they need to do to improve their standards. Our dedicated team members and partners always put the health and well-being of the puppy first so we can safely deliver puppies nationwide using our industry- leading, dedicated transportation network, including our own private planes.
As a B2C Consultative Sales Specialists (Puppy Expert), your number one passion is puppies. You will be a resident expert for PuppySpot customers and serve as a matchmaker to place healthy puppies into happy homes. This role requires an empathetic puppy expert to deliver the highest level of customer service across our omnichannel: chat, phone, email, and SMS.
Responsibilities:
- Handle customer contacts which involves answering questions, educating families, and placing puppies through online chat, phone, email, and SMS
- Helps families choose the best puppy by serving as an expert to match lifestyles with breeds (size, temperament, hypoallergenic, energy, trainability)
- Assist customers in understanding the PuppySpot difference value ads, such as 10-year health guarantee, no puppy mill promise, industry-leading standards, and safest puppy travel packages
- Recommend additional products for the new puppy, such as PupPack, AKC registration, and insurance
- Represent PuppySpot’s core values at all times: o Celebrate Dogs Always o Learn Through Feedback o Own Outcome o Have A Biased Towards Action o Assume Positive Intent
- Solve all problems with a customer-first mentality and out of the box thinking when required
Skills and Experience
- Associate degree OR 2+ years within the canine industry
- Empathetic, relatable, and positive attitude
- Highly adaptable and able to work in a startup environment where things change quickly
- Excellent written and verbal communication skills - no fear of the phone or chat
- Ability to effectively prioritize tasks and manage time in a fast-paced environment
Benefits/Perks
- Full medical, vision, and dental
- PTO & paid holidays
- Flexible spending account
- 401(k) retirement savings plan
- Friends and Family Discount on any PuppySpot puppy
- Growth opportunities
- Ability to work weekend and evening shifts
MUST HAVE THE ABILITY TO WORK FROM HOME
- Laptop – Mac or Microsoft
- Internet
- Phone
- Webcam
- Headset - optional
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Do you have a passion for providing an exceptional customer experience? Think you have what it takes to provide happiness as a B2C Consultative Sales Specialists (Puppy Expert) at PuppySpot? Please send us your resume today!
Job Type: Full-time
Pay: $50,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability
Supplemental Pay:
- Commission pay
Education:
- Associate (Preferred)
Experience:
- Customer service: 2 years (Preferred)
- Animal care: 2 years (Preferred)
Language:
- English and/or Spanish (Preferred)
Work Location: Remote
