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Customer Service Representative


Tutorial: The Need to Know... - Youll work from home but you must live within reasonable commuting distance to Redmond - This role starts as a Tier 1 Customer Service Rep at $18.00/hour but is intended for uptraining and promotion.
Once uptrained to CS3, pay rate increases to $20/hour.

Tutorial: The Need to Know...

  • You'll work from home but you must live within reasonable commuting distance to Redmond
  • This role starts as a Tier 1 Customer Service Rep at $18.00/hour but is intended for uptraining and promotion. Once uptrained to CS3, pay rate increases to $20/hour.
  • Providing outstanding technical assistance to consumers through live troubleshooting
  • Answering consumer questions about the online features of their Nintendo game systems
  • Aiding consumers (both adults and children) with setting up and/or using a wireless network and account services with their Nintendo gaming system(s)
  • Gathering and documenting consumer feedback
  • Accurately and efficiently documenting consumer contact interactions and routing escalations to correct teams for follow-up resolution
  • At least 6 months to a year of experience in a call center environment
  • Active Switch owner and player
  • 1+ year(s) of successful experience working with multiple applications and programs at once to resolve inquiries
  • Bilingual French, Portuguese, or Spanish is a bonus!
  • Paid Sick/Safe Time
  • Incentive bonus equal to one week of pay (based on meeting specific criteria)
  • Medical benefits with multiple plan options
  • Shared employee discount on Nintendo Store products (including your favorite games and systems!)
  • Supportive environment for career growth including advancement opportunities
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
  • Monday to Friday
  • Weekend availability
  • Response Required: Do you currently own a Nintendo Switch? If so, what are your favorite games?
  • Response Required: Do you live within 50 miles of Redmond, WA?
  • High school or equivalent (Required)

Work Location: One location

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