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Remote Ft Data Entry Technician 🔥

Adnet currently has an excellent remote opportunity for entry level candidates with strong data entry and customer support backgrounds. They are looking for Qualified, full-time/40 hours per week, Junior Customer Support/Data Entry Technicians (JCSDET) who can perform critical administrative operations as identified in the scope of work. These individuals are expected to work with federal staff and other contract support to facilitate the inputting of allegations into the hotline database, as well as contacting potential victims of identity theft, to provide them with resources to aid them in protecting their identity and address items identified in the scope of work.

  • Strong prior experience working remotely or ability to produce great results working autonomously
  • Excellent data entry skills
  • Prior experience providing service and support to customers via email, over the phone, and regular mail
  • Solid verbal and written communication skills
  • Professional phone etiquette and follow up
  • Ability to work a 40-hour work schedule Monday - Friday
  • Ability to pass a stringent federal background check
  • Previous or active security clearance is a PLUS!
  • Process large amounts of inbound complaints, received through the phone, mail, and electronic systems, in a timely manner.
  • Strong written and interpersonal skills are essential when communicating with customers.
  • Experience working with the Windows operating system and ability to query data in online databases.
  • Keep records of all conversations and actions in case management system in a comprehensible manner.
  • Meet personal/team qualitative and quantitative targets.
  • Previous experience in a data entry support role desirable.
  • Customer focus and adaptability to different personality types.
  • Ability to multi-task, set priorities and manage time effectively.
  • High school degree

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