portal resources jobs companies s servicetitan customer support advocate

Customer Support Advocate


This role is based in Midtown ATL (not remote).



We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We share happy and sad moments with our customers, we laugh and cry with them, and we build relationships that go far beyond a business partnership. We are a group of ambitious, intelligent, hard-working, and fun people. If you are passionate about helping real hard working people, love technology, aren't afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our CS team is where you belong.



As a Customer Support Advocate you will become an important member of the Customer Support team, influence the company's continued success, and represent ServiceTitan to its customers.



As Our Customer Support Advocate, You Will

  • Assist customers with all aspects of our software via phone, chat, email and screen-sharing sessions, with a primary focus on customer satisfaction
  • Become a ServiceTitan product expert and help both customers and coworkers succeed via knowledge sharing and identifying creative solutions to unique workflow needs
  • Utilize Support tools such as the Salesforce Support Console to efficiently handle customer cases and track personal performance
  • Be a part of a tight-knit team, working together to provide superior technical support and maintain a positive environment
  • Troubleshoot and submit bugs to our developers and act as the primary driver from bug ticket creation through resolution
  • Champion customer needs internally by providing feedback and escalating cases, ensuring that they receive the attention they deserve
  • Travel on-site to our customers’ businesses in order to assist with their initial ServiceTitan launch (frequency is a few times annually)




To Be Successful In This Role, You'll Need

  • Excellent people skills: must be empathetic, patient, confident, good-humored, and able to interact well with a broad spectrum of personality types
  • Strong communicator in both written and verbal form
  • A clear view on what constitutes top tier customer support and capable of executing on that view
  • Ability to work smoothly within a team and understands that we succeed or fail together
  • Capable of efficiently learning and using complex software as well as teaching aspects of that software to others
  • An efficient and effective problem-solver with strong critical thinking skills and troubleshooting abilities
  • Intelligent, self-motivated, quick thinking, and fast learning
  • Keeps a cool head and maintains organization and attention to detail while multitasking in a challenging, fast-paced environment
  • Quickbooks/accounting knowledge a plus
  • A desire to be the best person you can be!


Why ServiceTitan?



  • Work/Life Balance: flexible work schedule, flexible PTO, parental leave
  • Health & Wellness: company-paid medical/visual/dental insurance, 401(k) retirement plan with company match, lunch provided everyday, fully-stocked kitchens, weekly meditation, wellness rooms, discount on Classpass
  • Enrichment: professional development workshops, diversity charter groups, an orientation program, career pathing opportunities



  • Equal Opportunity Employer



    ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity, age, disability, or genetic information. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great — and there's always room for more.



    Life at ServiceTitan



    http://instagram.com/goservicetitan | https://www.themuse.com/profiles/servicetitan | https://www.builtinla.com/company/servicetitan-inc



    About ServiceTitan



    ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.



    Forbes Top 100 Software Companies, 2019

    Inc 5000 Most Successful Companies in America, 2019

    Inc 5000 Best Places to Work, 2019

    Los Angeles Business Journal Best Places to Work, 2018

    Los Angeles Business Journal Top 100 Fastest Growing Private Company, 2018

    Deloitte Fast 500, 2018

    Inc 5000 Best Places to Work, 2018

    Inc 5000 America’s Fastest Growing Companies, 2018

    Glassdoor/Battery Ventures Highest Rated Cloud Computing Companies, 2018

    Mogul Top 1000 Companies Worldwide for Millennial Women 2018

    Forbes Next Billion-Dollar Startup List, 2017

    Other openings you might be interested in

    Technical Customer Advocate

    Technical Customer Advocate

    Cloud 66 is a small but growing company, seeking a Technical Customer Advocate to join our team and support our customers’ use of our cloud deployment products. We’ve revolutionized the cloud application deployment space by powering the infrastructur

    yesterday
    Remote Customer Support Advocate (US based)

    Remote Customer Support Advocate (US based)

    About Typeform Founded circa 2012 in Barcelona, Typeform was founded by two designers: David Okuniev and Robert Muñoz. Their mission? Make online forms a little more human. Today, Typeform works on the future of online forms. Powering your brand’s i

    this week
    Customer Support Advocate

    Customer Support Advocate

    InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today

    last week
    Remote Customer Support Advocate (US based)

    Remote Customer Support Advocate (US based)

    We’re looking for a passionate and inspired Customer Advocate to join us in our Barcelona office. Reporting into the Customer Support ...

    last week
    Customer Support Representative - Work From Home

    Customer Support Representative - Work From Home

    [Customer Service / Remote] - Anywhere in U.S. / $15-hr / Benefits (Health-Dental-Vision) / Shifts include evenings and weekends (PST) - As a Customer Support Rep you'll: Call-text-and-email customers to help them with everything from rescheduling cl

    today
    Marketing Communications Assistant

    Marketing Communications Assistant

    Organizational Overview: CCOF advances organic agriculture for a healthy world. We advocate on behalf of our members for organic policies, support the growth of organic through education and grants, and provide organic certification that is personal

    today
    Customer Support Specialist - Spanish/English Bilingual

    Customer Support Specialist - Spanish/English Bilingual

    Headquarters: Boston, MA URL: http://www.appcues.com Appcues is looking for an empathetic, customer-focused team member to join our Customer Support Team. As a Customer Support Specialist, you will work to ensure customers can learn how to use the A

    today
    Remote Customer Support Agent

    Remote Customer Support Agent

    We’re looking for individuals who possess: Excellent communication skills and warm personality. This job is about helping to provide the...

    yesterday
    More remote jobs

    Other jobs at ServiceTitan

    9 jobs in the last 60 days · 15 in total · avg 0.97 jobs/mo · 266 job visits

    Software Engineer, Data Pipeline

    Software Engineer, Data Pipeline

    Play a pivotal role as our Data Platform expert! As a Senior Data Engineer you will be part of the engineering team at ServiceTitan to help improve our products and build new ones. This is an exciting role for an engineer to come in and lead the majo

    today
    Software Engineer, Front End

    Software Engineer, Front End

    ServiceTitan is looking for a Senior Front-End Engineer to help us build smart, compelling and intuitive client-side applications for our products. This is an exciting role for an engineer to come in and develop the major client-side features in a ra

    today
    Staff Engineer

    Staff Engineer

    You will be part of the Engineering leadership team at ServiceTitan responsible for the technical direction of our product. We provide exciting opportunities to make an immediate impact in our rapidly growing startup. We are quality minded, use the m

    today
    Staff Software Engineer, Android Mobile

    Staff Software Engineer, Android Mobile

    As a Staff Software Engineer, Android Mobile, you will be responsible for guiding the technical implementation for our next generation Android native mobile application as well as maintaining our current mobile applications. This is an exciting role

    today
    Staff Software Engineer, iOS Mobile

    Staff Software Engineer, iOS Mobile

    As a Staff Software Engineer, iOS Mobile, you will be responsible for guiding the technical implementation for our next generation iOS native mobile application as well as maintaining our current mobile applications.  This is an exciting role for an

    today
    Pro Product Specialist

    Pro Product Specialist

    We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We share happy and sad moments with our customers,

    today
    Customer Success Manager

    Customer Success Manager

    We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We share happy and sad moments with our customers,

    today
    Customer Support Advocate

    Customer Support Advocate

    We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We work in a collaborative environment to ensure we

    today
    Customer Support Advocate

    Customer Support Advocate

    We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We work in a collaborative environment to ensure we

    7w ago
    Senior Software Engineer (Remote)

    Senior Software Engineer (Remote)

    You will be part of the Engineering team at ServiceTitan to help improve our products and building new ones. We provide exciting opportunities for engineers to come in and develop the major features in a rapidly growing startup. We build for perfecti

    8m ago
    Engineering Lead (Remote)

    Engineering Lead (Remote)

    You will be part of the Engineering leadership team at ServiceTitan responsible for the technical direction of our product. We provide exciting opportunities to make an immediate impact in our rapidly growing startup. We are quality minded, use the m

    9m ago
    Customer Support Advocate (Atlanta)

    Customer Support Advocate (Atlanta)

    This role is based in Midtown ATL (not remote). We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We

    11m ago
    Sr. Software Engineer, Front End (Remote)

    Sr. Software Engineer, Front End (Remote)

    ServiceTitan is looking for a Senior Front-End Engineer to help us build smart, compelling and intuitive client-side applications for our products. This is an exciting role for an engineer to come in and develop the major client-side features in a ra

    12m ago
    Customer Support Advocate

    Customer Support Advocate

    This role is based in Midtown ATL (not remote). We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We

    15m ago
    Customer Support Advocate

    Customer Support Advocate

    This role is based in Midtown ATL (not remote). We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We

    15m ago
    ServiceTitan