portal resources jobs companies c cointracker customer support specialist [ft 100% work from home]

Customer Support Specialist [ft 100% Work From Home] 🔥


CoinTracker is a portfolio assistant for cryptocurrency.
CoinTracker enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more.
Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets.
Whether you've done support at a startup before or come from an entirely different background, as a Product Support specialist at CoinTracker you'll delight customers with world-class customer support and help make cryptocurrency accessible to everyone.
Work collaboratively with our product team and engineers to understand, prioritize and implement customer feedback.
Are passionate about cryptocurrency or other technology helping to bridge gaps in financial equity and prosperity - Like explaining complex topics to people in a simple way.
Can turn customer pain points into insightful product feedback.
CoinTracker is a portfolio assistant for cryptocurrency. It is used by over 500,000 cryptocurrency holders collectively tracking over $20 billion in crypto assets. CoinTracker enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets.



Join a tight-knit early-stage remote team that thrives on delighting users and building magical products that improve people's lives. Whether you've done support at a startup before or come from an entirely different background, as a Product Support specialist at CoinTracker you'll delight customers with world-class customer support and help make cryptocurrency accessible to everyone.



You Will

  • Answer technical customer inquiries via email.
  • Generate high-quality educational resources for users and the team.
  • Work collaboratively with our product team and engineers to understand, prioritize and implement customer feedback.
  • Learn and grow with a fast-growing team.

  • Love writing.
  • Are passionate about cryptocurrency or other technology helping to bridge gaps in financial equity and prosperity
  • Like explaining complex topics to people in a simple way.
  • Can empathize with users and quickly grasp the issues they're facing.
  • Can turn customer pain points into insightful product feedback.
  • Love constantly learning about a technical product, even when it�s a little out of your depth.
  • Thrive in an early-stage startup environment with less stability and more ambiguity.
  • Work effectively in a remote setting and are able to overlap with our core hours of 9 AM to 12 PM PT.

  • Clear and proficient in written communication in English.
  • Empathetic, positive, patient, and excited to help users solve their pain points.
  • Organized, reliable, independent, and productive.
  • Comfortable with mathematical and financial topics.
  • Excited about providing fast-paced support in a high-growth startup.
  • Looking to learn about startup support in a hands-on manner.
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