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Customer Support Representative - B2b Saas


No work experience required beyond your completed university degree.
Starting salary range 25-30K USD/Year* - Provide support via live chats and emails.
Handle live chat inquiries from website leads - Act as a trusted adviser to help solve customer problems during all stages of the customer lifecycle - Troubleshoot technical issues and communicate back to the customer - Stay up-to-date by reading technical articles and receiving training for new product features - Located in and have work authorization in USA - Pennsylvania.
  • This is an Entry-level job. No work experience required beyond your completed university degree. Starting salary range 25-30K USD/Year*

  • Provide support via live chats and emails. Handle live chat inquiries from website leads
  • Act as a trusted adviser to help solve customer problems during all stages of the customer lifecycle
  • Troubleshoot technical issues and communicate back to the customer
  • Stay up-to-date by reading technical articles and receiving training for new product features
  • Located in and have work authorization in USA - Pennsylvania.
  • Bachelor’s degree from a recognized university
  • No experience required - we are looking for graduates with an eagerness to learn, self-starter attitude, an go-getter mentality (we will train you on everything)
  • Ability to master new software and systems effortlessly and quickly
  • Analytical mindset with ability to quickly recognize patterns
  • Superb writing and communication skills: accurate, focused, and detailed
  • Native or fluent English speaker
  • Excellent at multitasking and highly productive
  • Strong interpersonal and problem skills
  • Work remotely from home in a modern SaaS, Product-led company
  • Support customers on a global level across different industries
  • Be part of a multicultural team
  • Experience a tech, fast-paced and challenging environment with opportunities for professional and personal growth
  • Fantastic organizational culture that places learning at the center of what we do
  • Socialize with colleagues at our bi-annual company retreats - typically held at an international location (will resume once Covid-19 is under control)
  • Paid PTO & sick leave, medical insurance (health, dental, vision), and company offered 401k plan as a part of the benefits.
  • Salary offered: $25 000 - $30 000 annually
If you want to contribute directly to the growth of an innovative SaaS company, please send us your CV! Show more Show less

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