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Outreach Lead

Tech Matters is seeking our first Outreach Lead for the Aselo open source contact center platform for crisis response helplines. You will be the primary leader responsible for building relationships with helplines around the world and within the United States, helping them respond better to far more children and adults in crisis. As the primary outreach leader for this small and scrappy team, you will have an essential role in scaling Aselo to meet the needs of helplines securely and reliably and achieving our goal of helping 100 million kids by 2025.

This role is for you if you:

  • Want to work on technology that puts human beings and their needs first.
  • Are excited to be the first team member dedicated to outreach (which is nonprofit-speak for sales, which works somewhat differently in the social sector!).
  • Like working with a multi-disciplinary team.
  • Are willing to dive in and learn new skills when needed.
  • Enjoy finding creative solutions when resources are tight.
  • Are comfortable taking on ownership and responsibility.
  • Are inspired by social impact and believe in the mission of Tech Matters.
  • Above all, contribute to the mission of Aselo where most needed, by representing the needs of our helpline partners with modern and effective technology.
  • Steward lasting and mutually beneficial relationships with helplines, as well as build and manage a pipeline of prospective new helplines.
  • Actively market Aselo to helplines who are likely to benefit from adopting Aselo both in the United States and internationally.
  • Provide live demonstrations (currently, mainly on Zoom video calls) and effectively communicate the value and story of Aselo to prospective helplines.
  • Obtain demonstrations of the current systems being used by a prospective helpline, to understand what’s working and what isn’t with their current solution.
  • Gather the critical requirements from a prospective helpline, and identify how Aselo can meet those needs. This task also requires being ready to admit when Aselo is not a good fit with the helpline’s actual (or expressed) needs.
  • Balance commitment to new helpline requirements with Aselo strategic direction, collaborating with product management and engineering teams to understand and scope new product development.
  • Create statements of work for helplines planning to adopt Aselo, including implementation plans, phases, specifications and requirements, and pricing, in coordination with senior leadership and the product management and engineering teams.
  • Have a willingness to figure out new challenges, and a desire to make an impact.
  • Balance the needs of helplines with and without generous funding, in order to accomplish our primarily social mission goals.
  • Five to seven years of professional experience with sales or outreach efforts for technology products, ideally with the majority of that in the business-to-business software-as-a-service field.
  • Strong verbal, written, and interpersonal communication skills.
  • Empathy with and respect for our users, demonstrated by the ability to listen carefully.
  • Experience in a customer-facing environment translating technical concepts and solutions to non-technical and executive audiences.
  • Ability to collaborate, build consensus, deliver, and drive product decisions with stakeholders.
  • Compliance with public health requirements of our organization:
  • An interest in doing social impact work, shown by previous volunteer or work experience.
  • Has experience with contact center solutions and telecommunications.
  • Has experience with products that work with social media communications channels.
  • Has experience building and managing a team, including recruiting.
  • Can speak, read and write languages in addition to English.

The position is entirely remote, though you can expect frequent travel for in-person team events or customer visits, as long as such travel can be conducted safely. Working from any location is fine so long as your workday can overlap at least 50% with colleagues in the Pacific Time Zone, and you can accommodate the timing of meetings with partners around the world, which for those of us on California time means a lot of early morning meetings and occasional evening meetings.

You should apply:

Our users come from all kinds of communities, and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our organization stronger in delivering social impact. We encourage members of traditionally underrepresented communities to apply, including people of color, LGBTQ people and people with disabilities.

We know there are great candidates who might not check all of these boxes or who possess important skills we haven’t thought of. If that’s you, don’t hesitate to apply and tell us about yourself.

An important part of every application is a cover letter describing why this position and our mission particularly resonated with you.

About Aselo:

Aselo is an early-stage and rapidly growing social enterprise with the goal of helping 100 million kids in crisis all around the world by 2025. In partnership with Child Helpline International and its over 160 helpline members in nearly 140 countries, we operate an open source, cloud-based contact center platform built to give these crisis helplines the same technology power enjoyed by big corporate call centers.

The need is great: these child helplines receive over 30 million calls annually yet many are only able to answer one-third of the calls they receive. 94% of their communications are still voice calls, while the vast majority of children are far more comfortable with text. During the pandemic, volumes have increased by 50% or more in many countries, increasing the urgency for upgraded technology. Aselo is now the production system for four national helplines with many more signing up (that will be your job going forward!).

About Tech Matters:

Tech Matters is a nonprofit organization that leverages the power of tech to support social sector innovators and advance large-scale positive social change. As tech nerds for the social sector, we create common ground for systems change solutions, empowering progress on humanity’s most pressing social issues. We are fiscally sponsored by Benetech, Silicon Valley’s leading tech-for-good nonprofit.

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