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Customer Support Specialist 🔥

Getting people the hearing care they need is a challenging task and, as a Customer Support Specialist at Lively, you will be essential to making their mission a reality. You will be at the heart of creating a better-than-best experience for their customers. You will be in charge of delivering remote support with passion, patience, and perseverance. If you are someone who leads with empathy and is able to work independently, this role is for you!

What you'll do.
  • Act as a primary touchpoint for customers, answer inbound questions and inquiries over phone, email and chat.
  • Guide customers through using Lively technology and be the champion on their journey to better hearing.
  • Become an ambassador of the Lively culture and embody their values in each interaction with customers.
  • Experience working in customer-facing roles, previous experience in remote customer support preferred.
  • Familiarity working with support software (Salesforce experience is a plus).
  • Deep empathy, which shines through your phone and email presence.
  • Equal ability to work independently and collaborate with others
  • Experience working with people with hearing loss a plus.
  • You're worth it: Their compensation is competitive and their 401k plan includes a 4% match.
  • Take care of yourself and your loved ones: They offer excellent medical, vision, and dental insurance and contribute generously to it. Adding a new member to your family? They also provide 12-weeks paid parental leave.
  • Fill that well: Whether you check out America's natural treasures or just veg out on your couch, enjoy your paid time off. They encourage time off.
  • Nomnom on them: Lively offers a weekly lunch stipend. (Pro tip: Groceries count.)
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