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Remote Customer Support Agent


We are looking for a Call Center Representative to be the primary link between our client's customers both current and potential.
We're on the lookout for someone who can tackle customer issues, complaints, and inquiries head on -all while keeping customer satisfaction at the forefront of their decision-making and communication.
We are looking for a Call Center Representative to be the primary link between our client's customers both current and potential.



We're on the lookout for someone who can tackle customer issues, complaints, and inquiries head on -all while keeping customer satisfaction at the forefront of their decision-making and communication.



Call Center Representative Responsibilities

  • Manage large amounts of inbound and outbound calls with efficiency and courtesy
  • Follow conversation prompts and scripts when handling different topics
  • Identify customers’ needs; clarify their information; research their issues; then provide solutions and/or alternatives to solve their problems
  • upsell products when they arise
  • Build long lasting relationships and engage customers by going the extra mile when you can
  • Maintain accessible, comprehensive records of all conversations in our call center database
  • Attend educational seminars to improve knowledge and performance level
  • Meet or exceed personal/team qualitative and quantitative targets
  • Call Center Representative Requirements
  • Strong phone and verbal communication skills, plus active listening skills
  • Empathetic customer focus, flexibility to manage many different personality types
  • Ability to multi-task, set priorities, and manage time effectively
  • High school degree

  • Theme Park Reservations
  • Cruise Ship
  • Online Auction
  • Home Repair Stores
  • Cable/Internet Provider
  • And MORE!

Starting pay is $9-$13 per hour



Set your own schedule! Control the way you work!



Apply now for immediate consideration. Show more Show less

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Omnibiz Africa