System Improvement Advisor, Coordinated Entry
Community Solutions is seeking an experienced, self-motivated and organized individual to join the energetic, collaborative Built for Zero Team as a Systems Improvement Advisor, Coordinated Entry. This position will be responsible for supporting a community, or cohort of communities, in achieving racially equitable, population-level reductions in homelessness, or in driving progress on other key, population-level measures. Quality improvement (also called improvement science) is the primary organizing framework for all of this work.
This position will be on Built for Zero’s Collaborative Team and work specifically in supporting communities to accelerate and improve their coordinated entry systems.
The successful Systems Improvement Advisor will regularly gather, analyze and harvest insights from local community performance data. In response to this data, they may execute, or support the execution of, any of the following strategies in communities as appropriate:
- Will building and relationship management
- Training and capacity building
- Focused quality improvement projects
- Transformative real estate projects, research pilots or grantmaking opportunities
- Surfacing and clarification of key policy barriers and levers
All of these strategies are critical tools for ending homelessness measurably and equitably. The successful Systems Improvement Advisor will be skilled in identifying when each strategy is needed and in drawing on the full resources and capacity of the Community Solutions team to deploy it.
About Community Solutions:
Community Solutions is a non-profit organization that works to achieve a lasting end to homelessness that leaves no one behind. We envision a more equitable future where homelessness is never inevitable or a way of life, for anyone. Since 2015, we have led Built for Zero, a movement of more than 70 cities and counties using data to radically change how they work and the impact they can achieve — and proving that it is possible to make homelessness rare and brief. Nearly half of those communities have reduced homelessness in their communities, and 14 have ended veteran or chronic homelessness. In order to help communities equitably and sustainably end homelessness, we are also working to identify solutions that can address gaps in housing, disrupt inflow into homelessness, and produce more racially equitable systems.
Community Solutions seeks leaders at every level: extraordinary, mission-oriented people not satisfied with the status quo. We are a team ofinnovators motivated by results. We eagerly seek and support diverse applicants. We provide and opportunities for inspiring and transformational professional growth. We pride ourselves in developing an inclusive workplace culture that encourages staff to bring their whole selves to work every day.
The candidate of our dreams is organized, but not rigid—a “get stuff done” kind of person who can work out a plan of action quickly in the face of ambiguity and changing information (this environment offers a lot of both). We’re looking for the sort of person who finds problem solving and complex implementation fun and who prides themselves on seeing multiple paths to the same outcome. You should come to work every day with a desire to collaborate with your teammates as we serve local change agents in communities around the country.
You should be dedicated and clear-eyed about what it takes to make a difference for some of the most vulnerable people in our societies, and you should understand how racism, sexism, homophobia, and other forms of oppression structure and impede that work. You should have experience working on the ground in communities, facilitating collective problem-solving, and analyzing and synthesizing data. You should also demonstrate a high level of empathy and flexibility, which will be critical to ensuring successful collaboration with partnering organizations.
This work is hard, and our team is relentlessly committed to rigor, measurement and provable impact. You’ll work hard like the rest of us, and every day, you’ll have the satisfaction of contributing to a meaningful outcome that is owned by our whole team. Your title will be Systems Improvement Advisor, but when people ask you what you do, we hope you’ll learn to say, “I’m helping communities end homelessness.”
Essential Duties and Responsibilities:
Build the will for sustainable participation and change in communities:
- Clearly and compellingly present on Built for Zero learning, methods, outcomes, and/or offerings
- Support, leverage and strengthen existing leadership structures and engage new partners where necessary, including engagement and support of BIPOC partners and those with lived experience of homelessness
- Successfully manage relevant funder or partner relationships in support of community goals
Train local teams and build sustainable capacity in critical problem solving areas:
- Assess education and training needs in communities related to quality improvement and other key skill sets
- Deliver or make available appropriate training as needed, ensuring training is both cross-culturally relevant and culturally sensitive
- Identify critical local capacity gaps and propose ways to fill them, (policy change, pass-through funding, partner engagement, etc.)
- Provide or make available deep subject-matter expertise in specific areas or interventions, as needed or indicated by community data
- Advance equitable access to training opportunities in communities
Leverage the quality improvement process to help communities:
- Assess the design and current performance of local systems and identify key leverage points, with special attention to racially inequitable outcomes
- Set measurable, equitable and inclusive improvement aims
- Design workable, well organized measurement plans and build regularly updated datasets
- Design and implement tightly scoped improvement projects to drive rapid learning
- Interpret the results of improvement projects and make decisions about the abandonment, adaptation, or adoption of proposed changes at scale
Scope and support the implementation of transformational projects, including:
- Catalytic pass-through investments
- Real estate projects
- Partnerships with non-homeless-specific systems or institutions (e.g. healthcare, criminal justice, etc.)
- Time-bound pilots or research projects
- Surface and clarify key policy barriers and levers:
- Leverage community data to determine publicly funded resource and capacity gaps
- Identify the ways in which local, state, federal or institutional policy may be impeding reductions in homelessness and/or contributing to racially inequitable outcomes in local systems
- Work with local teams to surface concrete waiver or administrative policy change requests and support those asks with local data
- Support CS Communications, Partnerships and Policy teams with relevant, community-specific information to support implementation of broader CS policy agenda
- Collaborate as needed with partners and funders to further joint advocacy agenda in support of community goals
- Support excellent strategy, execution and culture across the Built for Zero team:
- Participate in regular strategic planning and implementation meetings for the Built for Zero initiative
- Ensure project scopes, timelines and work plans are always up to date for relevant projects and assignments
- Participate in team-wide system for learning, iteration, knowledge capture and spread
- Proactively apply an equity lens in all circumstances, seeking to keep both equity and results at the center of team culture and work
- Operate within, not around, Built for Zero team structures and work flows, and work collaboratively and constructively to improve these over time
- Serve as a go-to expert on the Built for Zero team for all matters coordinated entry, including system design, resource optimization, policies and procedures, staff training and development, and compliance.
- Create and deliver coaching experiences—including webinars, curricula, and coaching programs—that help communities identify gaps in their housing processes, design and implement changes, and achieve measurable improvements.
- Develop self-serve resources to support communities in accelerating and improving their coordinated entry systems; and
- Troubleshoot housing processes with community leaders from frontline staff to management.
Key Knowledge and Skill Areas:
- The ideal candidate will have demonstrated an ability to achieve results using at least two critical problem-solving competencies:
- Facilitation of teams toward shared goals
- Quality improvement (QI), also called ‘improvement science’
- In addition to these critical competencies, candidates must also possess deep content knowledge in at least some of the following areas:
- Housing and homelessness policy;
- Race equity policy and/or problem solving;
- Continuum of Care funding and governance structures;
- Evidence-based outreach, housing and service delivery models; and/or
- Upstream systems and funding structures
- Three to five years previous work experience in a professional environment
- Passion for justice, equity, ending homelessness and the belief it is possible
- Measurable success(es) leading improvement of a housing process or system
- Command of the Model for Improvement/Quality Improvement and insight into how it can be used to drive improvements toward ending homelessness and measure impact
- Experience with facilitation, public speaking, and coaching for improvement
- Ability to handle multiple tasks in a fast-paced, dynamic team environment and demonstrate a willingness to shift easily between various responsibilities with diverse stakeholders
- Strong project management skills, as evidenced by leading projects to successful and measurable completion
- Demonstrated understanding of structural racism and its impact on communities of color
- Collaborative work ethic and a high tolerance for feedback, direct communication, and proactive conflict resolution
- Non-traditional candidates are welcome. Community Solutions strives for representation and authentic inclusion of applicants and employees who have direct, first-hand experience with poverty, homelessness, and their root causes (including racism, marginalization, discrimination, and all forms of inequity).
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This position can be located anywhere in the continental United States. The Built for Zero team has office space in Atlanta, Los Angeles, and New York City, but the position provides for the flexibility to work from a remote location without the standard support available at an office if such an arrangement meets the needs of Community Solutions.
The salary range for this position is 72k to 108k, depending on experience, proficiency and qualifications.
Note that our salary structure is transparent and ensures that salary advancement is attainable with increased tenure, performance, independence, responsibility and embodiment of our organizational values. It is extremely rare and should not be expected that any applicant’s starting salary at Community Solutions would fall above the midpoint of the salary range for their position.
Travel may be required to attend semi-annual team retreats, community visits, and other on-site trainings or convenings.
Diversity and Inclusion:
We strive for inclusivity and diversity by attracting extraordinary people from diverse backgrounds and lived experiences. We seek to employ an all-star team of people who vary by their race and ethnicity, gender identity, sexual orientation, nationality, age, culture, religion, veteran status, physical and mental abilities. We promote equal opportunity in the recruitment, selection, training, compensation, promotion, and benefits of all employees.