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Program Manager


SSN is a community of 80 organizations working together to improve programming, practice, and policy to address the root causes of educational inequity for youth in NYC. Founded in 2013 by the leaders of 15 education and youth development organizations, The Network was built on a shared understanding that all organizations could serve more students more effectively by collaborating instead of competing.  At that time, there was little infrastructure to support collaboration, and youth-serving organizations had limited capacity alone to create or influence the systems, solutions, and structures to address the complexity of barriers their students faced.  

Most recently, COVID-19 has sharpened SSN’s focus on elevating critical points of intersection for our members to work towards shared goals and co-create practices, programs and learning environments that enable  black and brown youth to thrive despite the odds.   We know that, as a field, we are not going to see lasting change by doing what’s always been done; one-off programs and interventions are necessary, but insufficient without a systems strategy.  

Today, we carry out activities to build the capacity of our members to partner with other organizations, youth, community stakeholders, and researchers-in advancing our mission. Specifically, we:

  • Conduct research to expand collective knowledge about key challenges and solutions related to inequitable outcomes;
  • Build practitioner capacity to create stronger organizations, more impactful programming, and better systems;
  • Fuel collaborations and working groups, in partnership with others throughout the city, to develop policy and practice solutions for key barriers to equitable outcomes;
  • Share and scale solutions to disseminate evidence-based practices and approaches;
  • Elevate youth voice to transform the role youth traditionally play as recipients of services into leaders and decision makers in their organizations, schools and communities. 


Position Summary:

Student Success Network is seeking a Program Manager, who will be responsible for co-designing, managing and co-delivering collaborative improvement approaches to advance Network priorities. This will primarily include assessing member needs and identifying leverage points for building member capacity to use transformative SEL as a lever for advancing education equity.  The Program Manager will report to the Director, Capacity Building. 


Core responsibilities include: 

  • Co-design and facilitate initiatives that engage members and youth in addressing root causes of inequity, including:
  • Act as facilitator of working groups and other meetings;
  • Coordinate and create capacity building materials and logistics, including timeline, workplans, agendas, and presentations;
  • Conduct literature reviews to elevate best practices and field trends;
  • Conduct regular conversations with network members to ensure their perspectives are informing programming development and they are connected to the appropriate initiatives;
  • Build and curate tools that support nonprofit staff in developing key skills they need to improve programs, practices and advance continuous improvement efforts;  
  • Support oversight and delivery of SSN’s youth program, which prepares students and adults to partner with one another to improve outcomes (key program activities occur in the evenings; typically twice a month between 5-7pm EST)
  • Contribute to programmatic progress monitoring and evaluation efforts
  • Contribute to SSN’s Transformative SEL research that critically analyzes injustices and centers youth contributions;
  • Provide coaching to members to achieve measurable results;
  • Budgeting, reporting, vendor contract negotiations, and deliverables to drive productivity.
  • Design and implement program communications, including:
  • Create and send event recruitment and promotion materials;
  • Contribute to social media and blog strategy;
  • Conduct targeted outreach and follow up;
  • Serve as liaison with SSN’s Communications Manager. 
  • Support external engagements, including:
  • Develop partnerships with external partners;
  • Represent SSN at conferences and other external settings.
  • If applicable, supervise 1-2 staff and interns.


The ideal candidate will be: 

  • Interested in Racial Equity, including expanding their analysis and knowledge about the role that racial inequity plays in our society, and building and/or deepening your commitment to racial justice work; 
  • Intersectional thinker: you see the connections between seemingly disparate ideas, and understand how systems interact to impact humans;
  • An expert relationship builder who develops and cultivates trusting relationships and inclusive networks;
  • Able to create inclusive, community-engaged spaces that empower partners to challenge inequity;
  • An excellent facilitator who feels at home in front of large groups of people;
  • An excellent written and verbal communicator; 
  • Experienced in the application of different learning modalities, including project based learning, and different mediums, including in person and virtual, to meet different needs;
  • Stellar project manager, with a proven ability to create and manage complex project plans on tight deadlines with a high level of accuracy;
  • Able to anticipate potential roadblocks and develop solutions for overcoming them;
  • Excited by the challenges and opportunities for growth in a young, rapidly evolving organization, and adaptable to evolving needs and opportunities;

Not required, but a bonus:

  • Oriented towards aesthetics, with some communications experience (familiarity with MailChimp and Canva are a plus)
  • A data junkie with analysis or evaluation experience (familiarity with Tableau and other data visualization tools are a plus)
  • Familiar with the Youth Participatory Action Research model
  • Experienced managing outside vendors


Education and Work Experience: 

  • Bachelor’s degree required; Master’s degree a plus but not required
  • Minimum 5 years work experience

Benefits and cool perks: 

  • Being a part of a small but mighty team in addition to a larger network of the city’s most innovative and impactful nonprofits
  • Annual Professional Development Budget
  • Great Retirement & Healthcare Plans
  • Flexible work space
  • Flexible work from home policy
  • Flexible vacation policy
  • Occasional team lunches and outings 

Hours/schedule: This is a full-time position and is expected to work approx. 35-40 hours/week. 

Location:  We are fully remote for the time being. Once management has deemed it safe, there will be times that the Program Manager will be expected to report to the office somewhat regularly.  We plan to allow for hybrid remote work options in the future and the effectiveness of our remote work allowances will be re-evaluated regularly and is subject to change. 


Our ideal candidate is based in NYC and the surrounding area or is willing to relocate. 


*Note: we are currently fully remote until it is safe to return to the office

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