portal resources jobs companies c credit builders alliance communications and member engagement specialist

Communications and Member Engagement Specialist

Title: Communications and Member Engagement Specialist

Type: Full Time, Non-Exempt

Reports to: Manager, Programs & Stakeholder Engagement

Position Summary: The Communications and Member Engagement Specialist is responsible for coordinating CBA’s internal and external communications strategy and ensuring that the organization’s resources are put to their most productive use. The position is part of CBA’s Member and Stakeholder Relations team and is responsible for executing day-to-day communications, event coordination, and supporting and increasing engagement with new and existing CBA Community Members.

Essential Duties:

  1. Communications (50%)
  2. Hone and implement CBA’s communications strategy by:
  3. Assisting with creation of high-quality written materials;
  4. Improving content and functionality of external communications channels;
  5. Executing social media plan and regular posting schedule to maximize engagement;
  6. Managing CBA’s contact database for external communications; and
  7. Posting content on CBA websites.
  8. Execute communications for special events, campaigns, and promotions. This includes for in-person and virtual-based trainings, conference presentations, exhibit booths, Hill briefings, CBA Credit Building Symposium via electronic communication channels such as the CBA website, newsletter, Form Assembly/survey tools, E-blasts, webinars, and social media.
  9. Develop (as needed) and oversee the deployment of standardized documents to improve internal and external communication efficiencies:
  10. Communication tools (style guide, website manual, etc.);
  11. Messaging guide to communicate the value of CBA services;
  12. Templates for automated messaging across CBA platforms; and
  13. Staff flow chart for reviewing documents.
  14. Measure and improve external communications channel messaging, distribution, and impact, in collaboration with the Data and Technology Senior Specialist.
  15. Support CBA Team on additional communication projects as needed.
  16. Member Engagement Support (30%)
  17. Support CBA’s Member Relations strategy through communications with current and prospective members, and engagement activities including:
  18. Responding to inquiries about CBA services;
  19. Delivering CBA info sessions and other CBA orientations and outreach presentations;
  20. Executing member engagement campaigns and related training/presentations; and
  21. Tracking member communications, info request and annual profile updates
  22. Event Coordination (15%)
  23. Manage CBA event coordination, planning, and logistics as needed, including virtual events, conferences, Hill events, and CBA’s Annual Credit Building Symposium.
  24. Other duties as necessary (5%)
  25. Support strategic initiatives to promote CBA “brand” with members and other stakeholders.

Qualifications and Essential Skills:


  • At least 2-5 years of relevant communications and outreach/relationship management experience.
  • Excellent written and verbal communication skills.
  • Experience with public-speaking and training, especially in a virtual environment.
  • Experience in copywriting and editing.
  • Highly proficient with MS Office (Word, Publisher, PowerPoint, Excel).
  • Organization skills that yield ability to track high volume of communications.
  • Comfort with a fast-paced work environment, multitasking, and large amounts of data or information.
  • Demonstrated comfort with email marketing platforms (i.e., MailChimp)
  • Passion for CBA’s mission, with a commitment to helping community development organizations open doors for low-income individuals to build credit and gain improved financial access.
  • Travel required (approx. 20% domestic as feasible).



  • Experience in financial asset building/financial services/financial capability or related field
  • Exposure to credit building, credit-related education, and direct service.
  • Experience with Adobe Creative Cloud (Acrobat, InDesign, and Illustrator specifically) a plus.
  • Experience with event management software (i.e., Eventbrite, Cvent).
  • Previous experience learning complex rules and manuals a plus.
  • Basic web development knowledge (WordPress or other) is desired.
  • Ability to thrive in a highly collaborative environment.
  • Knowledge of Salesforce a plus.

Location: CBA is headquartered in Washington, DC, but has remote staff located across the country including in Oregon, Colorado, Illinois, Georgia, Pennsylvania, and Maryland. Due to the pandemic, all staff are currently working remotely. Due to the nature of the work, we prefer applicants based in the Washington, DC metro area, however, we may be flexible.


Salary & Benefits:

Total Compensation Salary: $45,000 – $55,000.

CBA offers competitive health, dental, and vision benefits, short- and long-term disability, a Flexible Spending Account, 403(b) retirement savings-plan with employer match, and generous paid time off and holiday policies.


Equal Opportunity Employer: CBA is an equal opportunity employer. We celebrate the diversity and lived experiences of our community and are committed to creating an inclusive environment for all employees.

Qualified persons are encouraged to apply regardless of their race, color, religion, sexual orientation, gender identity or expression, age, national origin, marital status, disability, veteran status, or record of arrest or conviction.


How to Apply: For full consideration, candidates should provide a resume and cover letter that addresses the responsibilities and qualifications described above and submitted by email to careers@creditbuildersalliance.org [1]. Please include the job title " Communications and Member Engagement Specialist " in the subject of your email. We will begin reviewing applications by April 20, 2021.


About CBA: CBA is an innovative national nonprofit network dedicated to building the capacity of a diverse and growing network of hundreds of nonprofits (CBA members) across the country that help low- and moderate-income households build strong credit and other financial assets. CBA was created by and for our nonprofit members as a bridge to the modern credit reporting system to help millions of individuals with poor or no credit participate in the mainstream financial system by building credit. Learn more about CBA at www.creditbuildersalliance.org.

  1. mailto:careers@creditbuildersalliance.org

Other openings you might be interested in

Product Support Specialist

Product Support Specialist

The Company: Airbase is a modern spend management system designed for growth companies that need a single platform capable of managing entire company spend. Airbase brings the benefits of corporate card expense management, bill payments, and account

4m ago
Director of Politics and Policy

Director of Politics and Policy

United for Respect [link] — and bring the workforce into a shared community of support and advocacy.  Reporting to our Chief of Staff, as our Director of Politics and Policy, you will be a member of the organization’s Senior Management Team and lead

West Region Coordinator

West Region Coordinator

Position Title Coordinator, West Region Position Type Part-time (Non-Exempt) Reporting to Senior Manager, West Region Position Summary The West Region Program Coordinator will support the daily operations associated with Travis Manion Foundati

Annual Fund Coordinator

Annual Fund Coordinator

Position Title Coordinator, Annual Fund Position Type Full-time (Exempt) Reporting to Senior Manager, Annual Fund Position Summary In collaboration with the Sr. Manager of Annual Fund, the Annual Fund Coordinator works for the identification,

Partner Success Support Specialist

Partner Success Support Specialist

Headquarters: Greenville, SC URL: https://mailprotector.com At Mailprotector, the Partner Success Support Specialist has a commanding understanding of our platform and uses that knowledge to help improve our partners’ businesses on a daily basis. Th

Social Media Specialist, North America - Remote

Social Media Specialist, North America - Remote

The Social Element is not your typical social media agency. Our number one focus is to help brands build genuine human connections with their consumers. We partner with our clients to find business solutions through human interactions driven by data

Marketing Ops Specialist

Marketing Ops Specialist


Talent Acquisition Digital Media Specialist

Talent Acquisition Digital Media Specialist

OREMOR AUTOMOTIVE GROUP has had the pleasure of serving Southern California for more than 40 years. We are a company that has a philosophy of a family atmosphere with a corporate structure. We strive to ensure that our Team Members have the support

Consumer Retail Channel Marketing Specialist

Consumer Retail Channel Marketing Specialist

Cree Lighting a Company of IDEAL Industries is a market-leading innovator of LED lighting for indoor, outdoor and intelligent lighting applications that improve society and safeguard our planet. Additionally, our cutting-edge technology delivers reli

More remote jobs

Other jobs at Credit Builders Alliance

One job in the last 60 days · 2 in total · avg 0.50 jobs/mo · 169 job visits

Communications and Member Engagement Specialist

Communications and Member Engagement Specialist

Title: Communications and Member Engagement Specialist Type: Full Time, Non-Exempt Reports to: Manager, Programs & Stakeholder Engagement Position Summary: The Communications and Member Engagement Specialist is responsible for coordinating CBA’s i

3w ago
Rent Reporting Specialist

Rent Reporting Specialist

RENT REPORTING SPECIALIST JOB DESCRIPTION Title: Rent Reporting Specialist Type: Full Time Exempt Reports to: Manager, Innovations and Business Development Position Summary: The Rent Reporting Specialist will support the advancement of CBA’s rent

3m ago
Credit Builders Alliance