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Hive is looking for our next Product Support Specialist to join our Customer Experience team on the East Coast. The Product Support Specialist will provide best-in-class front-line support via chat and email. This role will work closely with our Product Support Manager, our Developers and our Marketing team to create a positive experience for our customers to help drive the growth of Hive.
What you’ll be doing:
You’ll help customers solve problems through chat and email by troubleshooting issues and escalating bugs to the developer team....
Hive is an email marketing CRM used by brands to personalize and automate their marketing. We pride ourselves on helping brands keep their customers engaged, sell more, and continually improve their marketing.
We integrate with partners like Shopify and Ticketmaster to let brands act on their customer data in real-time, so they can easily segment customers and send perfectly targeted and customized emails & SMS.
We started our company in a University of Waterloo computer lab in early 2014, graduated from Y Combinator that summer (S14 batch) and...
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