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Made In is the leader in the digitally-native kitchen space. We bring Chef expertise and centuries-old cookware manufacturing techniques to craft professional-quality kitchen tools for the home and professional cook. We are backed by some of the best chefs in the world and have been featured in publications and shows such as the TODAY Show, NY Times, Fast Company, Business Insider, and more.
This role will report to the Customer Experience Director. Hours for this position will be Sunday through Thursday, 9am - 5pm CST.
If youre the right perso...
The responsibilities of the position are as follows:
- Serve as the first point of contact for incoming customer inquiries (email, social media, live chat, phone) in a timely and thoughtful manner
- Research and problem solve (with the team, when needed) unique customer or product issues
- Quickly become familiar with brand voice, products, and common issues
- Monitor customer issues / complaints and raise potential product or fulfillment issues to the team for quick resolution
This role will report to the Head of Customer Service. Position...
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