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Remote Customer Support Lead


Overview



Customer Support Lead (Remote EST)



Full Time



$28-32 DOE



We are a growing E-Commerce team looking for an exceptional Senior Customer Support Agent!! You will be the key support to our customers and warehouse team as we expand into more cities. In this role, you’ll have the opportunity to make direct connections with our users, solve problems, and ensuring our customers have an overall exceptional experience. The right candidate will put customer experience first and maintain high customer satisfaction through efficient responses and owning the entire process from app browsing to order delivery. This is a unique opportunity to join a fast-paced startup and have the ability to make a huge impact on our customer support team.



What You’ll Do

  • Handle customer support tickets
  • Cross-functional communication with warehouse and support team
  • Dispatch and monitor orders
  • Support the customer’s experience
  • Assist our 'Darkstore' with any order, fulfillment, and dispatch issues
  • Monitor all CS dashboards
  • Develop and improve CS processes
  • Work cross-functionally and communicate with other teams that are stakeholders for any

promotions, events, and merchandise



Must Haves

  • Customer service background with firsthand experience putting the customer first while utilizing logic to follow company guidelines.
  • Advanced verbal and written communication
  • Proven track record with customers in stressful situations
  • Customer-driven interactions, to intelligently solve issues with the resources given
  • Detail Oriented, focus on process improvement
  • Eager self-starter

  • This person must be willing to work outside of normal business hours. The primary need for this role is to accommodate weekends, early mornings, and late nights if needed. They must have a flexible schedule. ****



    Nice To Haves

    • Bilingual
    • Tech Savvy
    • Startup experience
    • CRM Knowledge

    PLEASE SUBMIT YOUR RESUME TO BE CONSIDERED!



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