Customer Service Specialist-1099 Contractor 🔥
- Maintain diplomacy when addressing matters escalated.
- Provide thorough, efficient, and accurate documentation and updates in all required systems for each work event.
- Responsible for meeting monthly goals and quality standards through efficient and accurate work processes.
- Review open accounts to determine and take appropriate actions through understanding charges, billed claims, payments, denials, adjustments, and refunds.
- Respond to verbal and/or written inquiries in a timely manner.
- Process all correspondences with adherence with the Health Insurance Portability and Accountability Act (HIPAA) guidelines where applicable.
- Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.
- Knowledge, understanding, and compliance with company policies and procedures.
- Maintain knowledge of functional area and company policies and procedures.
- Provide feedback to management concerning possible problems or areas of improvement.
- Make recommendations to implement improved processes.
- Perform other duties as assigned by management
- High School Diploma or General Educational Development (GED) certificate or equivalent in relevant work experience desired.
- Previous customer service and healthcare receivables experience preferred.
- Understanding of health insurance providers, Workers' Compensation, Medicare, Medicaid, and liability claims processes and contracts.
- Ability to maintain the highest level of confidentiality.
- Proficient personal computer skills.
- Excellent interpersonal, written, and oral communication skills.
- Ability to prioritize and organize work.
- Ability to adapt to a flexible schedule.
- Remote work from home
- Ability to lift and/or move 20 pounds with or without accommodation.