Content & Community Manager
You'll be reporting in directly to our Head of Growth & Insights. We're still a small team so expect a hands-on position.
⚙️ What You'll Do
- Build and implement an ambitious strategy to maintain a highly-engaged and loyal MeetButter user community.
- Be one of the faces & voices representing MeetButter, and help capture and communicate our brand identity and values in our channels.
- Drive user advocacy and education initiatives. Own a wide range of ecosystem programs’ growth & success, ideating on ways for us to scale to drive engagement and retention.
- Be obsessed with providing more value to the community. Be responsible for a wide variety of community and content initiatives: social, email, newsletters, videos, user groups, workshops, forums, knowledge & help docs, website, tactical PR activities, newsletter, etc.
- Prompt the user community to share their stories, write reviews and drive word-of-mouth organic growth for MeetButter. Ensure a positive user experience through day-to-day activities.
- Identify and surface trends and insights from user community (both new and power users) through qualitative and quantitative feedback. Share insights and work cross-functionally with the team to influence product development, marketing campaigns and more, and improve the customer experience overall.
- 3-5+ years of proven experience in a growth function that leveraged on community and/or content initiatives.
- Experience in building a vibrant community for yourself or a company previously, and comes with tactical ideas on how to do the same for MeetButter. Willingness to get his/her hands dirty in order to ensure a happy and well-informed user base, and deliver results.
- Loves connecting people and helping others when the opportunity arises.
- Excellent writing skills with a flair for MeetButter's brand vibe. Comfortable with writing and executing on different content formats - from social posts, Help docs, videos to hosting workshops and more.
- Stays up to date with the latest tools that could help us foster stronger communities and willing to experiment to find out what works.
- Awesome critical thinking and problem-solving skills that's rooted in strong customer insights and data.
- Strong sense of ownership and a "can-do" attitude to get things done.
- Humility and eagerness to learn and grow.
To apply: https://weworkremotely.com/remote-jobs/meetbutter-content-community-manager [1]