portal resources jobs companies i insight global customer service representative *remote* (w2 only, us citizenship required)

Customer Service Representative *REMOTE* (W2 only, US citizenship required)


Day-to-Day:

Insight Global is searching for remote Customer Support Agents to support assistance for COVID-19. As a Customer Support Agent, you will serve as a direct point of contract for individuals registering for assistance for COVID-19, asking questions about a prior registration and seeking relief program referrals via the call center. 

Agents may be tasked with the following duties.

·        Answering inbound calls to provide support. 

·        Associating inbound documents with the appropriate case.

·        Performing outbound calls, doctors/hospitals, etc. to confirm the authenticity of submitted documents. 

·        Performing initial case reviews.



Must Haves:

·        6 months of any professional work experience

 

Education:

·        GED or High School Diploma is preferred.

 

Plusses:

  • Fingerprinted for a federal agency in the past 3-5 years highly preferred.
  • Disaster recovery relief experience.
  • Bi-lingual in Spanish

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