portal resources jobs companies j jack henry and associates, inc. customer service representative - bank/credit union support

Customer Service Representative - Bank/Credit Union Support


Jack Henry & Associates has excellent remote opportunities available within our Bank/Credit Union call center.

Acting as an agent on behalf of our financial institution clients, the Bank and Credit Union Product Support Representatives assist customers with a wide range of software products. Joining this team will give you the opportunity to gain hands on experience working with a variety of software products, which can then lead to career advancement opportunities across the organization!

Multiple positions available.

The training schedule for this position is as follows:

  • Starting 3/29/2021; Monday-Friday 8AM-5PM CST for the first 5 weeks.

Part-time positions will work an average of 29 hours per week. You must be available to work one of the following shift options:

  • Mornings during the week; 9AM-1PM CST as well as an 8 hr shift every Saturday OR Sunday.
  • Mornings during the week; 10AM-2PM CST as well as an 8hr shift every Saturday OR Sunday.

Full-time positions will work 40 hours per week. You must be able to work one of the following shift options:

  • Days during the week; 8AM-5PM CST as well as an 8 hr shift every Saturday OR Sunday.
  • Days during the week; 9AM-6PM CST as well as an 8 hr shift every Saturday OR Sunday.
  • Days during the week; 10AM-7PM CST as well as an 8 hr shift every Saturday OR Sunday.

MINIMUM QUALIFICATIONS:

  • Must have at least 2 years of experience in a call center or bank or credit union industries.
  • Must be available for one of the shifts outlined above.

PREFERRED QUALIFICATIONS:

  • Bachelor’s degree (or working toward) in business or IT related field.
  • Candidates that are bilingual are preferred, but not required.

ESSENTIAL FUNCTIONS:

  • Provides product support for customer inquiries received via the telephone, Internet, instant message, email, or self-service systems.
  • Assesses nature of question or issue and resolves in a timely manner. Questions and issues will vary depending on the product supported.
  • Assists customers with new account set up, and performs maintenance for existing accounts. Assists customers in validating accuracy of account data.
  • Assures system security by verifying customer information prior to performing any modifications or resets, according to the company’s standard security requirements.
  • Thoroughly documents issues and resolutions, per corporate standards. May forward product issues to development.
  • Communicates the customer’s needs/expectations to the appropriate personnel. Follows escalation procedures to ensure complex support issues are resolved.

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Referral program
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • Day shift
  • Holidays
  • Night shift
  • Weekends

Supplemental Pay:

  • Bonus pay

Education:

  • High school or equivalent (Required)

Experience:

  • Call Center/Bank/Credit Union: 2 years (Required)

Work Location:

  • Fully Remote

Communication method(s) used:

  • Phone

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
  • A good job for someone just entering the workforce or returning to the workforce with limited experience and education
  • A job for which all ages, including older job seekers, are encouraged to apply
  • Open to applicants who do not have a college diploma
  • A job for which people with disabilities are encouraged to apply

Company's website:

  • https://careers.jackhenry.com/

Benefit Conditions:

  • Only full-time employees eligible

Work Remotely:

  • Yes

COVID-19 Precaution(s):

  • Remote interview process
  • Virtual meetings

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