portal resources jobs companies s systems integation, inc. customer service representative

Customer Service Representative 🔥


ONLY FOR MARYLAND RESIDENCE!

Systems Integration, Inc. is hiring part-time and full-time Customer Service Representatives for the Maryland Department of Human Resources Call Center located in Owings Mills, MD. These representatives will answer toll free lines, obtain, and provide information regarding DHR programs to the public, and manage inbound and outbound calls and fulfillments in accordance to established procedures.

Representatives must have strong computer literacy skills and be able to work on multiple computer applications simultaneously, good at multi-tasking and can type 45 wpm or more. The Call Center is staffed Mon-Fri 8am-5pm. Part-time employees will be scheduled to work a 4-hour shift between the hours of 8:30am-3:30pm.

Qualified candidates must have:

  • High School Diploma or GED is required.
  • 1 year of Customer Service experience, preferably in a call center environment.
  • Candidates with prior work experience in the social services industry working with - Medicaid, Maryland Health Connect, Food Stamps, Temporary Cash Assistance, or Child Support, is highly desired and will receive first consideration.

o Must be able to pass a criminal background search.

Job Type: Full-time

Pay: $14.24 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:

  • Call center: 1 year (Required)

Language:

  • Fluent Spanish (Preferred)

Work Location:

  • Fully Remote

Work Remotely:

  • Yes

COVID-19 Precaution(s):

  • Remote interview process
  • Social distancing guidelines in place

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