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Technical Support Manager - HVAC
Since 1987, Comfort Air Distributing has been a customer-focused Wholesale distributor of Rheem Heating and Air Conditioning products. With over 30 years in the business, we are dedicated to providing licensed HVAC and Plumbing contractors superior customer service. With 3 locations in Denver, Centennial, and Colorado Springs, we are proud to service the Colorado and Wyoming markets. Comfort Air is dedicated to the success of our HVAC and Plumbing Partners and committed to being a leader in our changing industry. We are pleased to offer a professional work environment with career advancement opportunities and personal development! We are looking for a Technical Support Manager to provide customer sales and warranty support at our Denver, Colorado branch located at 5757 E. 42nd Avenue, Denver, CO, 80216.
What we need from you:
- HVAC knowledge preferred but we will train the right candidate.
- High aptitude in the HVAC service and repair field.
- High School diploma or its GED equivalent and a Bachelors Degree in business or related field
- 5-10 years experience with business and related functions.
- 5-10 years providing technical product, sales and warranty support
- Ability to convey technical support in a clear, easily understood manner.
- Aptitude for mathematical operations and numerical analysis.
- High degree of personal ethics, customer service, and commitment to safety.
- Aptitude for mathematical operations and numerical analysis.
- Excellent communication skills.
- Working knowledge of Microsoft Office.
- Accuracy and professionalism.
- Strong organizational skills.
- Must be able to work independently or with a group.
- Self-motivated.
- Possess a reliable vehicle and be insurable by our insurance company for the travel this position requires.
Do you have what were looking for?
- Self-starters with a keen ability to manage multiple initiatives at the same time.
- Perceptive, able to connect quickly with people in an authentic, convincing and enthusiastic way.
- Creative whether it be presenting the newest product or a solving a customer service issue.
- Caring with a clear understanding that our customers are at the heart of everything we do.
What will you be doing? Well keep you busy and teach you how to:
- Provide both pre-sale and post-sale training to customers and employees. This role manages cross functional work with other sales and support employees and may supervise other Technical Support employees.
- Responsible for understanding product application for equipment sold through the company.
- Provide ongoing sales support and supervises product and employee training as needed for Rheem, American Standard and Trane DSS/FRS support.
- Supports the communication of vendor product issues when necessary.
- Responsible for managing and submitting warranty claims and budgets by following vendor process, submitting labor claims, managing recalls and re-works, managing vendor concessions and overseeing warranty and extended warranty claims.
- Works with Product Manager and marketing staff to communicate service bulletins and alerts to all necessary personnel i.e., purchasing department, sales managers, territory managers, branch managers, corporate etc.
- Works in conjunction with Product Manager and purchasing department to coordinate parts stocking programs.
- Maintain proficiency with company computer systems in aspects related to jobs, or other job & office functions and requirements.
What we have to offer:
- Health care (medical, dental, vision, prescription) available the first day of hire!
- 401k with company contribution
- Life insurance plus short-term and long-term disability
- Paid vacations, holidays and personal time
- Employee Assistance Program
- Employee discounts
- And much more!
We provide equal opportunities for all employees and applicants for employment without regard to sex, age, race, religion, national origin, citizenship status, sexual orientation, gender identification, physical or mental disability, or any service, past, present, or future, in the uniformed services of the United States.
Come and join a great team! APPLY HERE
Job Type: Full-time
Pay: $50,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- HVAC: 5 years (Preferred)
- technical product, sales and warranty support: 5 years (Preferred)
Work Location:
- Fully Remote
Benefit Conditions:
- Only full-time employees eligible
Work Remotely:
- No
COVID-19 Precaution(s):
- Personal protective equipment provided or required
- Plastic shield at work stations
- Temperature screenings
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place
