Resource Line Advocate
Function: To provide support and advocacy to victims of sexual assault and/or family, friends, or professionals via a toll free, 24-hour crisis and information line
Hours: Part-time, hourly; 6 am - Noon shift; works 2-3 shifts during the weekday and 4-5 weekend shifts per Month (anytime). Shifts occur in 6-hour increments around the clock.
Please note: This job is performed in the home of the staff person. This position requires the staff person to have a landline telephone with no extra features (voice mail, call blocking) in a private location that is free from distraction and noise. KCSARC picks up the monthly cost for this phone.
Status: Non-exempt
Reports to: Resource Line Manager
Essential Functions
Attend agency meetings
Back-up advocates who are unable to cover shifts due to illness, vacation, or other absences
Assist in training new staff
Other duties as assigned by the Resource Line Manager or Deputy Executive Director
Secondary Functions
Participate in community training events or activities
Technical Functions
Ability to use Word, Access based database system, Outlook
Keyboarding skills
Ability to use a standard telephone
Personal Competencies
Demonstrated interpersonal skills
Demonstrated skills communicating with people in crisis
Excellent decision making skills
Excellent professional judgment
Demonstrated written and oral communication skills
Demonstrated active listening skills
Demonstrated problem solving skills
Demonstrated empathic skills
Knowledge of sexual assault victimization and the healing process
Ability to work with independence
Ability to work collaboratively within a team setting
Ability to work with initiative and assertiveness
Ability to teach new concepts
Ability to teach alternate behaviors in a persuasive manner
Understanding of cultural differences
Ability to organize and prioritize competing work demands
Ability to multi-task
Ability to build rapport quickly
Ability to read, write and speak English
Accept and work in accordance with the Guiding Principles of KCSARC
Physical-mental-psychological Skills
Limited travel may be required
Interface with the impact of secondary trauma
Ability to work with individuals in a high stress situation
Ability to uphold confidentiality
Minimum Experience
4 year college degree plus 1 year directly related work experience; or
2 years college/vocational school plus 3 years directly related work experience; or
6 years direct work experience
Demonstrated skills in crisis intervention and/or counseling skills
Preferred Experience
Bachelor’s degree in social work, psychology or related field
Experience working with sexual assault survivors
Experience working in a rape crisis center
Bilingual English/Spanish Skills