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Technical Writer (Contract)


Summary:
Responsible for writing and editing customer-facing documentation for the entire product line of SevOne. The position requires working closely with Product Development, Quality Assurance, Support, and other cross-functional teams in order to shape the functional direction of the product documentation.
Essential Functions include, but are not limited to the following: (% of time):Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
80%• Develop and maintain the SevOne customer documentation such as User / Administration / How-To / Quick Start / Installation Guides, etc.• Create/Review/Edit Release Notes, including Customer Impact Statements prior to dissemination.• Develops graphics through the use of screen capture tools and graphic editing tools related to applicable projects assigned
20% Perform other duties as required or directed
Qualification Requirements:
Education: Bachelor’s degree in IT, computer science, or equivalent with strong writing skills.
Experience:3+ years technical writing experienceExperience with multinational/multicultural environments desired.
Skills:

Required:• Working knowledge of and experience operating in a Linux/Windows environment.• Ability to read, write and compile technical documents, including feature descriptions, customer use cases, and release notes using industry best practices.• Strong written and verbal communication skills.• Ability to collaborate in remote team environment, actively engage subject matter experts, and follow through on commitments.• Demonstrated experience in writing clear and concise procedural documentation for a technical audience.• Experience with agile and comfort with rapid iteration and fast delivery.• Demonstrated ability to balance multiple project deliverables.• Exhibits self-motivation.• Demonstrated strong teamwork and people skills.
Physical Demands -The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
  • Extensive computer use
  • Due to project timelines, may require extended work hours
  • Ability to work under high stress, especially during tight project deadlines
  • Ability to operate various computer systems for daily work and video presentations
  • Required to utilize hands and vision for computer use
  • Required to talk and hear for communication of projects, listening to presentations, etc.

  • Working Environment:
    General office environment.

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