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Customer Service Representative - Remote 🔥


Day-to-Day:

Insight Global is searching for 100% remote Customer Support Agents to support government funeral assistance for COVID-19. As a Customer Support Agent, you will serve as a direct point of contact for individuals registering for Funeral Assistance for COVID-19, asking questions about a prior registration and seeking relief program referrals via the call center. 



Agents may be tasked with the following duties.

·        Answering inbound calls for Funeral Registration Intake and Funeral Helpline 

·        Associating inbound documents with the appropriate case 

·        Performing outbound calls to funeral homes, doctors/hospitals, etc. to confirm the authenticity of submitted documents 

·        Performing initial case reviews.



Desired Skills and Experience

·        At least 6 months of experience in a call center or professional customer service role

·        Display excellent communication and customer service skills and exhibit a high level of professionalism in all communications, such as reading, writing, and speaking English fluently. 

·        Knowledge and experience with personal computers in a Microsoft Windows-based environment. 

·        Must have stable WIFI / Internet connectivity from working area

·        Ability to show patience and empathy, and be nonjudgmental towards distressed individuals

  • Strong communication, organizational, and critical thinking skills; sound judgment and attention to detail



Education:

  • GED or High School Diploma is preferred
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The ability to work remotely increases employee happiness by 20 percent.