Site Reliability Operations Manager 🔥
We are looking for a manager to join our Infrastructure Team, to build, support, and grow our Site Reliability Operations team.
Responsibilities:
- Recruit and manage a geographically dispersed team to deliver 24/7 incident response and initial triage
- Develop operations systems to ensure rapid and thorough response to incidents
- Develop and maintain runbooks for all services
- Interface with other teams as necessary, to ensure a world-class customer experience. [1]
- End [2] to end ownership of the Incident Management process
- Identify and automate repetitive work
- Report on team metrics
- Goal setting and tracking for team and individuals on the team
- Participate in on-call rotation
Requirements:
- 3+ years of experience managing a team, preferably a technical operations team
- Experience in internet infrastructure operations and management
- Experience in a fast-moving, high growth environment
- Able to fly by the seat of your pants
- Detail-oriented but able to see the big picture as well
- Program or project management experience
- Excellent communication skills
- Network operations experience and Python scripting ability would be beneficial
Performance Indicators
- Mean time to incident response and recovery
- Reduction in number of incidents/100 customers
- Team performance: percentage of goals achieved
Benefits and Perks:
- Competitive health benefits including medical, dental, and vision insurance
- 401k plan with company match and immediate vesting
- Flexible time off
- 12 company paid holidays
- Remote friendly work environment
Very Good Security (VGS) is building a modern approach to data security, compliance and privacy. VGS completely de-scopes clients from needing to hold sensitive data themselves, while still allowing them to get the full benefit of using & operating on any kind of sensitive data (payments, PII, access credentials, etc.). Beyond simply tokenizing any data type and format, VGS facilitates the secure exchange of data with approved endpoints. Additionally, with VGS, customers can manage how third parties interact with sensitive customer data without worrying about data breaches. Customers get the full use of their data, but they are not required to maintain a secure data environment themselves. (this is analogous to how companies use AWS or Google Cloud to run their business operations without needing to maintain the actual data centers themselves). A major benefit to using VGS is that companies are able to offload liability while fast-tracking compliance certifications, including PCI, SOC2, GDPR, CCPA, HIPAA and more.