100% Remote Customer Service Associate

Responsibilities:

Creates positive customer touchpoints using friendly, respectful, and professional tone while exhibiting genuine empathy
Effectively answer questions related to COVID, COVID vaccine registry, appointment scheduling or verification, etc.
Gather information from customers to help get them registered for appointments or notifications.
Accurately documents customer interaction details with limited errors
Deliver amazing customer service

Required Skills:

Previous call center and customer service experience required
Excellent communication skills
High level of patience and emotional intelligence
Advanced computer and phone skills
Excellent data entry skills
Sustained ability to work remotely during either a 7am- 4pm CSt or 10am to 7pm CST shift
Self-motivation and a positive attitude
Ability to begin work immediately