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Customer Success Manager


Qatalog helps teams work smarter — even when they’re distributed. It connects everyone’s apps, work, and comms in a central hub. We’re backed by top tier investors and operators in the US and Europe.

 

The team

We're a committed, experienced, and compassionate team pioneering remote working practices. You’ll join a collaborative group of professionals including Amazon, Mozilla, InVision, Microsoft and TransferWise alumni from many different backgrounds who have built and scaled large teams and products.

 

Role

A unique opportunity to be part of the foundational go-to-market team for the hottest company addressing collaboration and productivity for distributed teams. You will be part of a team focused on building out our initial process, strategy, and team for customer success. We need people who want to focus on understanding our customers, and optimize the post-sale experience. By working with Qatalog’s customers, this role will be critical in building out the messaging, positioning, and process to drive adoption, usage, and expansion.

 

Requirements

  • Work closely with the CRO and other stakeholders to create the foundational customer experience post-sale
  • Manage the customer experience from onboarding, adoption, usage, expansion and renewal
  • Be a point person for all customer relationships, especially as we focus on working with larger enterprise organizations
  • Evangelize and educate the market around the value of a centralized work graph
  • Be the voice of the customer, communicating customer and market feedback across the broader Qatalog organization (product, marketing, etc.)
  • Contribute to process and repeatability by testing and learning from different customer experiences, understanding how to accelerate adoption and growth across different customer segments, and personas
  • Be the first customer success manager helping build the structure and framework for rapid scaling as the team grows

Candidates should have a minimum of 3-5 years of experience in a high growth SaaS environment with experience managing the customer experience

  • Consistent ability to hit expansion, retention and renewal targets
  • Self-starter with demonstrated examples of taking initiative to provide operational insight and value to an organization beyond customer success role
  • High product acumen and ability to independently manage product demos, onboarding and training
  • Value based experience - demonstrated ability to evangelize and represent company values in category creating markets
  • Demonstrated experience working collaboratively across internal departments - specifically product, marketing and development teams
  • Thirst for learning and self-development
  • Examples of being customer obsessed, putting the customer first and ‘doing the right’ thing for customers at every opportunity
  • Eagerness to be part of a foundational team, help foster culture, and have fun

 

Benefits

  • Competitive salary
  • Meaningful stock options
  • 25 days annual holidays
  • Premier health insurance
  • Vision/Dental insurance
  • Mental Health & Physiotherapy cover
  • 50% Gym discount
  • Headquartered in London (Shoreditch), but fully remote friendly

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