portal resources jobs companies q qatalog customer success manager

Customer Success Manager 🔥


Qatalog helps teams work smarter — even when they’re distributed. It connects everyone’s apps, work, and comms in a central hub. We’re backed by top tier investors and operators in the US and Europe.

 

The team

We're a committed, experienced, and compassionate team pioneering remote working practices. You’ll join a collaborative group of professionals including Amazon, Mozilla, InVision, Microsoft and TransferWise alumni from many different backgrounds who have built and scaled large teams and products.

 

Role

A unique opportunity to be part of the foundational go-to-market team for the hottest company addressing collaboration and productivity for distributed teams. You will be part of a team focused on building out our initial process, strategy, and team for customer success. We need people who want to focus on understanding our customers, and optimize the post-sale experience. By working with Qatalog’s customers, this role will be critical in building out the messaging, positioning, and process to drive adoption, usage, and expansion.

 

Requirements

  • Work closely with the CRO and other stakeholders to create the foundational customer experience post-sale
  • Manage the customer experience from onboarding, adoption, usage, expansion and renewal
  • Be a point person for all customer relationships, especially as we focus on working with larger enterprise organizations
  • Evangelize and educate the market around the value of a centralized work graph
  • Be the voice of the customer, communicating customer and market feedback across the broader Qatalog organization (product, marketing, etc.)
  • Contribute to process and repeatability by testing and learning from different customer experiences, understanding how to accelerate adoption and growth across different customer segments, and personas
  • Be the first customer success manager helping build the structure and framework for rapid scaling as the team grows

Candidates should have a minimum of 3-5 years of experience in a high growth SaaS environment with experience managing the customer experience

  • Consistent ability to hit expansion, retention and renewal targets
  • Self-starter with demonstrated examples of taking initiative to provide operational insight and value to an organization beyond customer success role
  • High product acumen and ability to independently manage product demos, onboarding and training
  • Value based experience - demonstrated ability to evangelize and represent company values in category creating markets
  • Demonstrated experience working collaboratively across internal departments - specifically product, marketing and development teams
  • Thirst for learning and self-development
  • Examples of being customer obsessed, putting the customer first and ‘doing the right’ thing for customers at every opportunity
  • Eagerness to be part of a foundational team, help foster culture, and have fun

 

Benefits

  • Competitive salary
  • Meaningful stock options
  • 25 days annual holidays
  • Premier health insurance
  • Vision/Dental insurance
  • Mental Health & Physiotherapy cover
  • 50% Gym discount
  • Headquartered in London (Shoreditch), but fully remote friendly

Other openings you might be interested in

More remote jobs

Let us send you new openings similar to Customer Success Manager straight to your Inbox. Weekly or Daily. 7-day free trial 💌

The ability to work remotely increases employee happiness by 20 percent.