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Technical Content Writer 🔥


Highwire Public Relations is a leading technology public relations agency based in San Francisco with offices in New York City, Boston and Chicago. We work with a wide range of clients across cloud technology, enterprise, security, financial services technology (fin-tech), and healthcare as well as consumer products and services.

Highwire has been named Technology Agency of the Year and Best Agency to work for by The Holmes Report and PRWeek. We are a learning culture that welcomes diverse perspectives to develop our teams, coach for career growth and embrace new ideas.

We search for those with big ideas, strong opinions and the energy to bring them to life. Collaboration, curiosity and passion underpin everything we do. Our core values encourage an environment that fosters innovation and inclusion. We strive to celebrate individuality and be a place where every employee is empowered to be heard and ask for what they want.

Highwire Public Relations is looking for a smart, savvy Technical Content Writer who has deep experience writing and telling stories within the tech world, and can take advantage of creative ways to connect those stories to key audiences across channels. At the core, you are a person who possesses the ability to distill the most complicated technologies into relatable concepts with language that resonates with target audiences and meets them where they are. You can then take that messaging and turn it into actionable campaign strategies to help reach client goals.

As a Technical Content Writer, you will step into a prominent role in the agency’s Digital Studio, a collection of storytellers and experts at leveraging digital tools to meet client marketing objectives. You will need to command a creative presence and wield strong skills in collaboration and project management. You will advise clients on the best ways to produce, amplify and generate engagement with strategic content and amplification tactics. You will author content and work with internal and outside experts to create ebooks, interactive experiences and other deliverables. As a client-facing team member, you must initiate conversation, listen carefully, question intuitively and vocalize your recommendations effectively. Whether you're drafting weekly social media content or researching influencers in a given industry, you will strive to align tactics to goals and drive integrated media campaigns across paid, earned, shared and owned media.

You will also create agency-focused work and stay involved in new business development and the creation of the Highwire content development program and network. You will serve as a mentor and assist with training for all Highwire team members on digital strategies and content development. And you will also be responsible for identifying new and innovative ways of placing digital content across social media.

Technical Content Writer Job Responsibilities Include:

  • Writing smart, carefully crafted content for clients that capture attention in a sea of competing headlines
  • Finding new ways to tell our clients’ stories by generating ideas on bringing content to life across multiple channels
  • Serving as a trusted resource for content strategy to Highwire’s client and account teams
  • Collaborating to examine and analyze a client’s existing content, identity guidelines and challenges to glean insights and recommend improvement
  • Ensuring that account teams align on content objectives, assumptions, risks and success factors
  • Monitoring the firm’s branded content to make sure it’s relevant, engaging and effective
  • Participating in new business development efforts, leading creative teams, developing client response materials and excellent client case studies
  • Partnering with Highwire’s outside creative contractor resources and freelancer networkDeveloping strong relationships with executives to source and develop stories
  • Digesting content provided by the client, client services, other agencies or from own research, and extracting relevant insights to brief and inspire the team
  • Advocating for content’s role in digital strategy and production and continuing to uncover new ways to distribute clients’ across digital channels

Agency Operations

  • Maintaining a respectful, enthusiastic and professional attitude towards co-workers, clients and outside colleagues and lead the team by example
  • Supporting teams and managing up and down
  • Responsibly using flexible work policiesContributing to Highwire social channels and writing for Highwire’s blog
  • Mentoring junior staff to elevate development

Self Development

  • Proactively setting up quarterly goals with manager; tracking against goals and demonstrating growth
  • Effectively prioritizing responsibilities based on impact, timelines, workflow and client goalsIdentifying areas for self-improvement and bringing suggestions and solutions to managementLeading by example and ensuring teammates have clear direction on roles/responsibilities
  • Attending networking events, seminars and conferences, including outside-of-work-hours, as required to maintain personal professional development and to build networking and new business contacts

About you:

  • 3-5 years of technical writing experience across multiple technology arenas
  • Agency experience is a plusYou know how to write compelling content that connects with targeted audiences. Your writing is clear, interesting and makes people want to take an action.
  • You can adjust content strategy, voice and tone based on client and audience.
  • You're ready to move quickly, test copy and content, and iterate to find the perfect performance-based solution.
  • You can take initiative, keep organized and handle multiple projects at once.
  • You possess strong problem-solving skills, excellent grammar and an ability to thrive in a fast-paced environment.

Highwire Perks Include:

  • Competitive salary
  • Merit-based bonuses and promotions
  • Excellent vacation policy including office closure between Christmas and New Years
  • Commuter Benefits
  • Fitness Benefit
  • Donation Match
  • Cell phone reimbursement
  • Curiosity Benefit
  • 401K Match
  • Full medical and dental benefits
  • Monthly recognition programs
  • Work from Home Friday's
  • Quarterly Highwire fun event – Thanksgiving is our favorite holiday
  • Extremely supportive, nurturing environment with many opportunities for professional development and growth
  • Dog friendly work environment
The duties delineated above will vary depending on the needs of each specific account, and in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisors. If you are the breakout candidate we seek, please apply now by uploading your resume.

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