Technical Support Specialist 🔥
- You are a Sketch user who’s familiar with design language and tools
- You have a service-oriented attitude
- You have excellent communication skills and strong written and spoken English
- You’re adaptable, patient and responsive
- You can develop in a multicultural environment — a true team player
- You’re based in the USA
- Receive full training on our tool and our processes, and find out who’s who in our team
- Monitor and solve technical issues arising before and during product releases
- Manage simultaneous incoming tickets effectively
- Follow up on customer queries with the Product, QA, and Technology teams when needed
- Identify and assess queries so that your response is in line with Product features
- Provide accurate, valid, and appropriate solutions within a reasonable amount of time — and follow up to make sure they’re resolved
- Keep accurate documentation of your interactions and contribute to a process repository
- Flexibility to organize your own time — no set hours
- As many vacation days as you need
- Whatever training you need to develop in your job
- The laptop you need
- The option to work anywhere in American timezones
- Company equity
- Paid family leave
- An annual company meetup
- Smart, nice and fun colleagues