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Remote Call Center Customer Service Representative 🔥


Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

MUST BE LOCATED WITHIN 100 MILES OF PLANO, TX (ZIP CODE: 75024)

Are you a reliable, highly self-motivated individual? Do you genuinely care about helping customers? Then this role may be the role for you! In this role, you will assess our customers' various needs to provide expert service and advocate for the best solution to their problems. The desire to minimize customer effort while showing a high level of passion and energy when problem-solving will be essential. You'll have the opportunity to showcase your already comprehensive skillset and become a trusted adviser to our customers when they encounter problems both big and small.

A successful candidate will demonstrate:

  • Excellent verbal and written communication skills
  • A passionate customer service advocate with strong critical thinking skills
  • Strong time management/multi-tasking skills in a virtual environment
  • Exceptional listening, questioning, and technical troubleshooting techniques
  • High level of autonomy, self-motivation, and ethical self-management
  • Comfort with schedules that will most likely require afternoons or evenings and at least one weekend day with the potential for split days off
  • Reliable and predictable attendance
  • Must have a secure home office environment that is free from background noise and distractions of any kind
  • Ability to sit in front of a PC/monitor, fielding phone calls using multiple systems for extended periods of time

TX Work at Home Technology Requirements:

  • A reliable high-speed broadband Internet service provider (ISP): Dial-up or Satellite Internet service providers are not sufficient
  • ISP must be hardwired (Wifi prohibited) and must be used for work purposes only during your schedule and would need to be in place at the start of employment
  • The ISP speed/bandwidth must be 5 megabytes per second (minimum required) or higher (10+ preferred) - Please contact your ISP for confirmation

Check your internet service provider speed/bandwidth here: http://www.speedtest.net/

Basic Qualifications:

  • MUST be committed to any shift between 7 am - 7 pm (Monday - Saturday)
  • At least a High School Diploma or GED
  • At least 2 years of customer service experience OR at least 6 months of work at home or in a virtual working experience

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

COVID-19 considerations:

To keep all employees safe, this role will be fully remote.

Education:

  • High school or equivalent (Required)

Work Location:

  • Fully Remote

COVID-19 Precaution(s):

  • Remote interview process
  • Virtual meetings

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The ability to work remotely increases employee happiness by 20 percent.