Remote Bilingual Customer Service Representative 🔥
We are seeking reliable and energetic professionals to join our team as a Customer Service Representative. This successful individual needs to demonstrate an enthusiasm in representing and promoting the brand in selling products though providing solutions, answering common questions and providing information to solve customers’ needs. They will be responsible for answering all incoming customer calls by attracting potential customers through answering product and service questions.
Our Call Center Sales Representative are often our customers first point of contact, so we want interested individuals with a commitment to customer satisfaction. Customer satisfaction for our team is determining the best product solution to their need (problem), selecting and explaining the best product solution to solve the problem (seizing opportunities to upsell products when they arise) and ensuring the customer is satisfied with their purchase.
Inside Sales Representative Role:
- Manage a large volume of inbound and outbound calls in a timely manner
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships with customers by providing a service of excellence
- Keep detailed customer records of all conversations in our database in a comprehensible way
- Meet personal and team targets/goals
Qualifications and Skills:
- High School Diploma or GED required
- Excellent communication skills (documentation, listening/reading/writing)
- Provide a positive, friendly collaborative attitude in a team environment
- Strong computer skills (Word, Excel, data entry, software systems)
- Ability to multi-task and work in a fast-paced environment
- Demonstrate excellent attendance and be able to adhere to a set schedule
- Preferred: Salesforce, Magento, Bachelor’s Degree
Job Type: Full-time
Job Type: Full-time
Pay: $5,000.00 - $6,000.00 per month
Schedule:
- 8 hour shift
Experience:
- Customer Service: 1 year (Preferred)
Work Remotely:
- Yes