portal resources jobs companies i invision strategic customer success manager

Strategic Customer Success Manager


InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today, more than 5 million people use InVision to create a repeatable and streamlined design workflow; rapidly design and prototype products before writing code, and collaborate across their entire organization. That includes 100% of the Fortune 100, and organizations like Airbnb, Amazon, HBO, Netflix, Slack, Starbucks and Uber, who are now able to design better products, faster.

Our team is in search of a Strategic Customer Success Manager to help us change the way digital products are designed.

About the Team:

The Strategic Customer Success team is a highly collaborative, fast-paced, and evolving group responsible for nurturing and growing relationships with InVision’s largest Enterprise customers. We move quickly and experiment with new strategies, all while keeping the ultimate focus on our customers’ success. We engage with end-users and executives alike to ensure our customers love, adopt, and grow with InVision. Our vision is to make our customers heroes. Our team works hard, works together, and has a fun time doing it all as we strive for success.

What you’ll do:

  • Work in partnership with Account Executives to align and execute against an account strategy for each customer
  • Manage the post-sale relationship of InVision Strategic Enterprise accounts. This includes executing against our plan, deployment, and adoption of our Customer Success methodology. Creating a success plan in partnership with your customer, onboarding, training, driving platform utilization, conducting routine business reviews, orchestrating InVision ‘practices’ and resources aligned to driving customer value
  • Deliver best practices for product design within different verticals and environments, based on specific client use cases, industry standards, and an understanding of emerging tools
  • Through customer engagements, raise awareness to your AE partner if there is a potential expansion (upsell) opportunity for them to pursue
  • Travel on-site when needed, typically about 15% travel expected.

What you’ll bring:

  • 5+ years in a client-facing, post-sales role (preferably in a SaaS environment)
  • Experience managing client renewals
  • Experience engaging with end-users, evangelizing a product, and driving adoption across multiple stakeholder groups
  • Ability to show business value of a product
  • Bias towards action
  • Experience in a native design environment is a plus!

About InVision:

InVision offers an incredibly unique work environment. The company employs a diverse team all over the world. Each InVision team member is given the freedom and tools to do their best work from wherever they choose.

The benefits we offer in the United States and Canada include competitive health plans and retirement plans. Some InVision-wide benefits offered to all employees across the globe include a flexible vacation policy, monthly coffee shop stipends, annual allowances for books related to your profession, and home office setup & wellness reimbursements. InVision is an international employer so some benefit offerings will vary from country to country.

InVision is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Other jobs at InVision

16 jobs in the last 60 days · 50 in total · avg 4.50 jobs/mo · 7127 job visits

Director of Strategic Partnerships

Director of Strategic Partnerships

InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today

today
Director of Content Marketing

Director of Content Marketing

InVision is the leading product design and development platform for teams building world-class digital products. It’s every company’s imperative to continuously innovate and improve on their customer experience: InVision’s platform, education, and co

today
Community Support Manager

Community Support Manager

Our team is in search of a Community Support Manager to cultivate a strong customer support community in public forums, identify and strengthen relationships with community advocates, and promote and grow InVision’s community.  

this week
Customer Support Advocate

Customer Support Advocate

InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today

last week
Lead Security Engineer

Lead Security Engineer

InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today

last week
Solutions Consultant

Solutions Consultant

InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today

3 weeks ago
Product Operations Manager

Product Operations Manager

InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today

3 weeks ago
Social Media and Communications Manager

Social Media and Communications Manager

InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today

3 weeks ago
Product Marketing Manager

Product Marketing Manager

InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today

3 weeks ago
Lead Database Reliability Engineer

Lead Database Reliability Engineer

InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today

3 weeks ago
 Lead Database Reliability Engineer

Lead Database Reliability Engineer

InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today

3 weeks ago
Staff Security Engineer

Staff Security Engineer

InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today

1 month ago
Enterprise Renewals Manager

Enterprise Renewals Manager

InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today

1 month ago
Marketing Automation Manager

Marketing Automation Manager

InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today

1 month ago
Senior Database Reliability Engineer

Senior Database Reliability Engineer

InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today

1 month ago
Strategic Customer Success Manager

Strategic Customer Success Manager

InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today

1 month ago
Marketing Operations Manager

Marketing Operations Manager

InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today

2 months ago
Product Operations Manager

Product Operations Manager

InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today

2 months ago
Growth Account Executive

Growth Account Executive

InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today

2 months ago
Senior Product Manager, CoreX

Senior Product Manager, CoreX

InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today

2 months ago
Senior Security Engineer, Infrastructure

Senior Security Engineer, Infrastructure

InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today

3 months ago
Senior Security Engineer, Infrastructure

Senior Security Engineer, Infrastructure

InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today

3 months ago
Strategy & Insights Lead

Strategy & Insights Lead

InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today

3 months ago
Senior Security Engineer, Compliance & Risk

Senior Security Engineer, Compliance & Risk

InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today

3 months ago
Corporate Development & Partnerships Director

Corporate Development & Partnerships Director

InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today

4 months ago
Lead Software Engineer - Craft

Lead Software Engineer - Craft

InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today

5 months ago
Director, Engineering - Platform & Architecture

Director, Engineering - Platform & Architecture

InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today

5 months ago
Lead Software Engineer - Craft

Lead Software Engineer - Craft

InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today

5 months ago
People Business Partner

People Business Partner

InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today

6 months ago
Senior Engineering Manager - Authentication & Accounts

Senior Engineering Manager - Authentication & Accounts

InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today

6 months ago
Senior Sales Operations Analyst

Senior Sales Operations Analyst

InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate  every stage of the product design process, from ideation to development. Toda

7 months ago
Customer Success Manager

Customer Success Manager

InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today

7 months ago
Customer Success Manager

Customer Success Manager

InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today

7 months ago
VP of Customer Success

VP of Customer Success

InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today

8 months ago
UX Researcher

UX Researcher

InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today

8 months ago
Enterprise Account Executive

Enterprise Account Executive

InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today

8 months ago
Enterprise Renewal Manager

Enterprise Renewal Manager

InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today

9 months ago
UX Researcher

UX Researcher

InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today

9 months ago
Strategic Account Executive - EMEA

Strategic Account Executive - EMEA

InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today

9 months ago
Lead Backend Engineer - Monetization

Lead Backend Engineer - Monetization

InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today

9 months ago
Staff Technical Program Manager

Staff Technical Program Manager

InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today

9 months ago
Enterprise Customer Success Manager - EMEA

Enterprise Customer Success Manager - EMEA

InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today

10 months ago
Senior Backend Engineer - Activation & Virality

Senior Backend Engineer - Activation & Virality

InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today

10 months ago
Principal Product Manager

Principal Product Manager

InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today

10 months ago
Enterprise Renewal Manager

Enterprise Renewal Manager

InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today

10 months ago
Senior Software Engineer - DSM

Senior Software Engineer - DSM

InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today

10 months ago
Lead Software Engineer - Craft & Web Prototyping

Lead Software Engineer - Craft & Web Prototyping

InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today

10 months ago
Lifecycle Marketing Manager

Lifecycle Marketing Manager

InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today

10 months ago
Design Research Director

Design Research Director

InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today

10 months ago
Lead Product Manager, Connected Workflow

Lead Product Manager, Connected Workflow

InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today

11 months ago
InVision