portal resources jobs companies t trc staffing inbound call center agent - work from home

Inbound Call Center Agent - Work From Home 🔥


TRC Staffing Services is looking for hardworking & dedicated customer service professionals to join our growing work from home customer service team. If you love interacting with all types of people, enjoy trying to solve problems, and have a knack for engaging with customers then you will be perfect for our client.

Interested candidates must live in New Jersey!



Work From Home Requirements:

Must have a quiet, distraction free workspace

Home Internet & able to connect to a router. No WiFi or Satellite connection permitted

Must pass a speed test (20 download & 10 upload minimum)



Primary Duties:

Answer inbound calls from current customers regarding their utility service.

Answer billing questions, take payments, notify of possible service disconnection due to late payments, set up payment plans, etc.

Help new customers set up new service - credit check, scheduling connection date/time, billing information, etc.

Help existing customers transfer their current service to a new location

Update customer accounts - billing information, contact information, etc.

Assist customers with outage questions

Report gas leaks to the appropriate departments

Make outbound phone calls to verify power during storm mode



Requirements:

High School Diploma/GED

High Speed Internet with an upload speed of 10 MBPS or higher and a download speed for 20 MBPS or higher

Quiet, distraction free workplace

Prior customer service experience - call center experience not required, but strongly preferred

Strong verbal communication skills

Excellent phone presence

Steady work history

Target Skill Sets: Call Center, Customer Service, Collections, Telemarketing, Retail, Hospitality, Contact Center

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The ability to work remotely increases employee happiness by 20 percent.