Remote Customer Service/ Tech Support Agent ๐ฅ
Live your 2020 vision and WIN THE FUTURE by starting your career as a Remote Tech Support/ Customer Service Agent.
For this position there are minimum computer, accessories, and internet specs that are REQUIRED to perform the job functions from home. Please ensure you MEET ALL REQUIREMENTS prior to applying submitting your resume.
ONLY HIRING IN: North Carolina, Nebraska, and Florida- We are unable to hire if you reside in another state.
***Now for a limited time only we are offering a New Hire Bonus of $750***
As a Remote Technical Support/ Customer Service Agent you will be the front line in providing a premier customer experience. Our Customer representatives/ Account Managers are responsible for answering all inbound technical and customer service inquiries regarding DISH customer accounts, with an overall goal to effectively diagnose customer needs and provide industry leading support/solutions, while delivering high customer satisfaction and individual results.
Hours of Operation: 7 days a week โ 6:00AM-10:00PM PST
4 Agent Level Tiers for advancement opportunities:
Tier 1: Agent Training/ Customer Service $13.50/hr
Tier 2: Tech Support $14.10/hr + performance bonus
Tier 3: Advanced Tech Support $14.78/hr + performance bonus
Tier 4: Global Expert $16.77/hr + performance bonus
PERKS OF EMPLOYMENT:
ยท Competitive wages based on Tier structure
ยท Full Time: 40+ hours per week
ยท AWESOME BENEFITS: Full Medical/ Dental/ Vision/ Tenure based PTO accrual/ Life Insurance/ Long Term & Short Term Disability/ Paid holidays/ 401K
ยท $750 Employee Referral Bonus
ยท Discounts up to $600 annually on Dish services for all Employees
RESPONSIBILITIES:
ยท Personalize each call with our listen, care, connect strategies, also resolve customer concerns, prevent future issues, and promote client services in a respectful and professional manner.
ยท Assist customers with Dish systems and services, troubleshooting receivers and other hardware devices, right-sizing packages, explaining installation setup, and answering all questions regarding their account including billing, upgrade options and general information.
ยท Communicate and explain the value and benefits of services to customers through establishing relationships and building strong rapport.
ยท Effectively administer DISH assessments and meet goals and metrics in place to drive completion.
ยท Accurately log customer interactions into systems; update logged information in a timely manner in order to track assessment completion, general inquiries and/or resolution
ยท Other similar and/or related duties as assigned
REQUIREMENTS:
ยท One year of customer service experience and/or equivalent transferable skills
ยท Six months of tech support experience and/or equivalent transferable skills preferred
ยท Tech savvy with the ability to efficiently navigate around a desktop computer
ยท Confident and driven individual with great communication skills
ยท Quick learner โ Has the ability to learn new systems, services and processes
ยท Positive personality โ Weโll give you the tools to succeed, guaranteed
ยท High school diploma or general education degree (GED)
ยท Ability to HAVE FUN and grow your career!
THE FOLLOWING ARE COMPUTER/ ACCESSORY/ AND INTERNET REQUIREMENTS TO WORK FROM HOME:
*Personal Computer Requirements
ยท Desktop or laptop with Microsoft Windows (at this time, we cannot support Apple/Mac, iOS, Chromebook, Android)
ยท Less than 7 years old
ยท Intel or AMD 64-bit processor
ยท Minimum 4 GB RAM
ยท USB port dedicated for flash drive use
*Accessories
ยท All accessories must be wired without use of adapters, docks or dongles
ยท Two display monitors, one must be at least 13โ, and the other at least 19โ
ยท Web camera
ยท Noise-canceling USB headset that is not Bluetooth (Jabra BIZ 1500 or Sennheiser SC60 recommended)
ยท Keyboard and mouse
*Home Internet
ยท Cable, DSL, or Fiber ISP โ satellite and fixed wireless are not supported
ยท Stable internet connection with no packet loss
ยท Wired Ethernet between modem and PC without use of an adapter: Wi-Fi / wireless is not supported
ยท Minimum internet speeds: 7 Mbps download, 1 Mbps upload
ยท Prefers that At Home agents do not have bandwidth or data caps on Internet usage (caps lower than 250GB are not recommended)
As a company we strive for our Leadership Team to be promoted from within. We have several career paths for our employees to pursue within Operations, Training, Workforce, Quality Assurance, Upper Level Management and more!
โInspire the new youโ by becoming a part of the Inspiro family.
Inspiro is a pioneering leader in global customer experience management. With headquarters in the Philippines and offices in Madison, WI; Coeur dโAlene, ID; and Managua, Nicaragua, we blend tech-savvy and a people-centric approach to deliver multi-lingual, omni-channel solutions that create awesome customer experiences. We have over 12,000 customer champions in 35 global strategic locations serving some of the world's best-known companies across various industries.
Job Type: Full-time
Pay: $13.50 - $16.77 per hour
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Supplemental Pay:
- Bonus pay
- Signing bonus
Experience:
- Customer Service: 1 year (Preferred)
- Tech Support: 1 year (Preferred)
Work Location:
- Fully Remote
Company's website:
- www.inspiro.com
Company's Facebook page:
- https://www.facebook.com/InspiroUSA
Benefit Conditions:
- Waiting period may apply
Work Remotely:
- Yes, always