Salesforce Business Analyst ๐ฅ
Remote Salesforce Business Analyst Responsibilities
- Ability to document business needs, distinguish between needs and wants, identify gaps between business needs and standard system functionality, design and document solutions that fill the gaps, and provide detailed business requirements specifications for developers
- Develop, document, and execute test plans to assess the integrity and accuracy of business processes, module functionality setups and modifications, enhancements, customizations, and patches
- Extensive knowledge of reports, dashboards, reporting snapshots
- Familiarity with the development of Salesforce.com system customizations, with a strong understanding of overall system architecture
- Knowledgeable in all aspects of administration of the Salesforce.com platform and Sales Cloud in particular, including configuration and customization utilizing standard functionality such as page layouts, workflow rules, process builder, and approval processes, etc.
- Develop and maintain business process documentation
- Develop and maintain end user training documentation and deliver training as required
- Ability to research and apply knowledge of Salesforce.com to business needs within the organization
- Utilize best practices and functional expertise within the scope of the Salesforce.com platform to drive change through technology and business process redesign inline with standard Salesforce.com-based solutions experience with Sales operations for large complex companies
- Write requirements, and assess how Salesforce can be designed better but will not be doing the design themselves
- Understand basic knowledge of web analytics
- Experience with Salesforce Einstein is a big plus!
- Strong verbal and written communication skills
- Proficient in Power BI, Salesforce, SQL, Web Analytics, SAS and Sales & marketing KPIโs
- Working knowledge in Tableau, Oracle and Data Rama
Show moreShow less